Samantha Anderson
Loves Park,IL
Summary
Professional processing expert prepared to bring high level of precision and efficiency to new role. History of optimizing workflow and ensuring accuracy of data management, contributing to improved operational outcomes. Known for effective collaboration and adaptability to meet evolving business needs, showcasing strong analytical and organizational skills.
Overview
10
10
years of professional experience
Work History
Mortgage Processing Specialist
MembersAlliance Credit Union
Loves Park, IL
10.2021 - Current
- Maintained compliance with credit union policies and mortgage regulations to ensure operational
- Supported team initiatives by adapting quickly to changing procedures and technologies.
- Completed loan disbursement procedures and followed up on post-closing responsibilities to ensure the file was reviewed before sending to our quality team
- Reviewed and verified loan applications for accuracy and completeness.
- Communicated effectively with members to gather necessary documentation and information.
- Collaborated with underwriters to facilitate timely decision-making on loans.
- Demonstrated excellent attention to detail when evaluating property appraisals, title commitments, homeowners insurance policies, reviewing/calculating borrowers' income, etc...
- Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before underwriting submission
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
Member Service Representative
MembersAlliance Credit Union
Rockford, IL
08.2016 - 12.2017
- Assisted members with account inquiries and transactions, ensuring prompt service delivery.
- Educated customers on credit union products and services, enhancing member engagement.
- Resolved member issues efficiently, fostering positive relationships and satisfaction.
- Coordinated communication between departments to streamline service processes for members.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Solutions Leader
MembersAlliance Credit Union
Rockford, IL
12.2017 - 10.2021
- Developed and implemented training programs for staff to improve operational efficiency
- Trained employees on the daily functions, responsibilities, and assigned duties of the Member Solutions staff
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, assisting the assistant branch manager and branch manager in finding offages
Education
Bachelor of Arts - Psychology
Crown College
MNSkills
- Operational excellence
- Customer service
- Data processing
- Teamwork
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Data review and verification
Timeline
Mortgage Processing Specialist
MembersAlliance Credit Union
10.2021 - Current
Member Solutions Leader
MembersAlliance Credit Union
12.2017 - 10.2021
Member Service Representative
MembersAlliance Credit Union
08.2016 - 12.2017
Bachelor of Arts - Psychology
Crown College