Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Interests
Section name
Timeline
Generic
Samantha Archuleta
Open To Work
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Samantha Archuleta

Thermal

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Administrative AssistantClient Services Supervisor24-7 Intouch Customer Care RepLoyalty Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Thermal, USLa Quinta, CA
Open to relocation: Yes

Summary

Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.

Experienced with handling diverse customer inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Administrative Assistant

Lemus Tax Service
04.2023 - Current
  • Interacting with current and prospective clients via phone, chat, email and face-to-face.
  • Managing schedules for owner and other tax professionals.
  • Managed client communications, ensuring timely responses and follow-ups.
  • Organized and maintained filing systems for efficient document retrieval.
  • Handling office clerical duties - filing, answering phones, scheduling appointments, destroying documents, following state mandated regulations and managing client accounts.
  • Ordering office supplies and restocking.
  • Keeping a clean and organized office space.
  • Creating and maintaining working relationships with clients and tax professionals.

Client Services Supervisor

The CE Shop
02.2018 - 04.2023
  • Started as a Call Center Representative- moved up to a Chat Representative after 1.5 years, followed by Email Services Coordinator after 6 months, and became a supervisor who managed a team of 15-20 representatives.
  • Delivered prompt and effective support through chat to enhance customer satisfaction.
  • Resolved complex inquiries by utilizing in-depth product knowledge and troubleshooting skills.
  • Monitored sales, call flow, workload expectations and overall metrics of team.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Greeted incoming representatives to provide immediate, friendly and knowledgeable support.
  • Collaborated cross-functionally, remaining up to date on products, services and policies to inform team members.
  • Developed training programs to enhance team performance and service delivery standards.
  • Supervised client services team, ensuring high levels of customer satisfaction and operational efficiency.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Facilitated regular team meetings to promote communication, knowledge sharing, and goal alignment.

24-7 Intouch Customer Care Rep

24-7 Intouch Contact Centers
12.2016 - 06.2017
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Utilized broad knowledge to recommend solutions to potential customers.
  • Created positive working relationship with fellow staff and management.

Loyalty Representative

Comcast-Xfinity
12.2013 - 06.2015
  • Explained new products and services to customers.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.

Education

Advanced Aesthetician - Aesthetics

Milan Institute
Palm Desert, CA
06.2027

Associate's Degree - Business Administration

College of the Desert
Indio, CA
05.2026

Diploma - undefined

Summit Continuation
La Quinta, CA
01.2011

Skills

  • Quick typing
  • Customer service excellence
  • Language fluency
  • Empathy display
  • Performance tracking
  • Problem-solving skills
  • Calm and professional under pressure
  • Data entry
  • Office administration
  • Documentation and recordkeeping
  • Multi-line phone systems

Certification

  • Driver's License
  • Health Insurance License January 2016 to January 2018

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • Yoga
  • Gym Workouts
  • Music
  • Reading
  • Watching Movies and TV Shows

Section name

  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

Timeline

Administrative Assistant

Lemus Tax Service
04.2023 - Current

Client Services Supervisor

The CE Shop
02.2018 - 04.2023

24-7 Intouch Customer Care Rep

24-7 Intouch Contact Centers
12.2016 - 06.2017

Loyalty Representative

Comcast-Xfinity
12.2013 - 06.2015

Diploma - undefined

Summit Continuation

Advanced Aesthetician - Aesthetics

Milan Institute

Associate's Degree - Business Administration

College of the Desert

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