Overview
Work History
Education
Skills
Timeline
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Samantha Arnold

Oviedo,FL

Overview

9
9
years of professional experience

Work History

Flight Attendant

Spirit Airlines
Orlando, FL
02.2019 - Current
  • Provided exceptional guest service on flights accommodating up to 235 passengers.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

Park Operations Coordinator

Walt Disney World Resort
Orlando, FL
05.2018 - 05.2019
  • Facilitated high-volume guest interactions efficiently
  • Led a team of over 25 cast members
  • Employed computer systems to schedule key roles and team tasks
  • Managed emergency situations, communicating vital information to guests, leaders, and security.

Concierge and Front Line Service Advisor

Walt Disney World Resort
Orlando, FL
11.2015 - 05.2018
  • Facilitated guest recovery, reservations, and recreation scheduling for hundreds daily.
  • Provided training and support to a team of up to 15 employees
  • Handled multiple financial transactions involving cash and electronic payments
  • Demonstrated product knowledge to inform guests about available experiences.

Education

Bachelor of Arts in Hospitality Management -

East Carolina University
Greenville, NC
05.2015

Skills

  • Strong communication, interpersonal skills, and conflict resolution abilities
  • Adaptability to dynamic environments
  • Computer proficiency in various systems
  • Cash handling and financial transaction expertise
  • Emergency Response and Care
  • Regulatory Compliance

Timeline

Flight Attendant

Spirit Airlines
02.2019 - Current

Park Operations Coordinator

Walt Disney World Resort
05.2018 - 05.2019

Concierge and Front Line Service Advisor

Walt Disney World Resort
11.2015 - 05.2018

Bachelor of Arts in Hospitality Management -

East Carolina University

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Samantha Arnold