Samantha Arnold
Oviedo,FL
Overview
9
9
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Orlando, FL
02.2019 - Current
- Provided exceptional guest service on flights accommodating up to 235 passengers.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Park Operations Coordinator
Walt Disney World Resort
Orlando, FL
05.2018 - 05.2019
- Facilitated high-volume guest interactions efficiently
- Led a team of over 25 cast members
- Employed computer systems to schedule key roles and team tasks
- Managed emergency situations, communicating vital information to guests, leaders, and security.
Concierge and Front Line Service Advisor
Walt Disney World Resort
Orlando, FL
11.2015 - 05.2018
- Facilitated guest recovery, reservations, and recreation scheduling for hundreds daily.
- Provided training and support to a team of up to 15 employees
- Handled multiple financial transactions involving cash and electronic payments
- Demonstrated product knowledge to inform guests about available experiences.
Education
Bachelor of Arts in Hospitality Management -
East Carolina University
Greenville, NC05.2015
Skills
- Strong communication, interpersonal skills, and conflict resolution abilities
- Adaptability to dynamic environments
- Computer proficiency in various systems
- Cash handling and financial transaction expertise
- Emergency Response and Care
- Regulatory Compliance
Timeline
Flight Attendant
Spirit Airlines
02.2019 - Current
Park Operations Coordinator
Walt Disney World Resort
05.2018 - 05.2019
Concierge and Front Line Service Advisor
Walt Disney World Resort
11.2015 - 05.2018
Bachelor of Arts in Hospitality Management -
East Carolina University