Samantha Baier
Camdenton,MO
Summary
Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.
Overview
10
10
years of professional experience
Work History
WAITRESS/BANQUET SERVER
Ancho and Agave
Bloomington, IL
08.2022 - Current
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Communicated daily specials to customers.
- I took orders for food and drinks, and delivered them to guests.
- Replenished buffet lines with fresh foods as needed.
- Prepared checks accurately, and processed payments promptly.
- Addressed concerns quickly to improve the customer experience, and escalated issues to management for resolution when necessary.
- Served alcoholic beverages responsibly, in accordance with state laws.
- Relayed orders to the service bar and kitchen via the point-of-sale register system.
ASSISTANT STORE MANAGER
Monical's Pizza Corp
Pontiac, IL
05.2021 - 05.2022
- Managed opening and closing procedures.
- Trained new and existing employees on how to properly perform the job position, which resulted in an increase in customer ratings.
- Processed credit cards and made change with cash payments.
- Maintained positive customer relationships by engaging in conversations and remembering guests' names.
- Created work schedules that accommodated employees' requests and the restaurants.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Assisted in monthly inventory tracking.
WAITRESS/TEAM LEAD
Monical's Pizza Corp
Pontiac, IL
09.2018 - 05.2021
- Maintained customer satisfaction with timely table service.
- Stayed up to date on menu changes to help customers make food choices.
- Trained staff members how to use the POS.
- Encouraged other staff members to engage in teamwork.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
BARTENDER
Bernardi's II
Pontiac, IL
08.2020 - 02.2021
- Created specialty drinks monthly, based on the occasion or season.
- Organized bar inventory and storage to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized.
- Trained new hires on drink preparation, product promotion, garnish preparation, and sanitation protocols.
- Processed credit card payments and managed cash change.
- Checked customer identification for alcohol sales.
HOOTER'S GIRL
Hooters Inc.
Bloomington, IL
01.2016 - 05.2017
- I took drink and food orders, detailed new menu items and specials, and upsold food items.
- Checked identification of customers ordering alcohol.
- Used the POS system to ring in orders and process card/cash payments.
- Performed opening and closing duties within the dining area according to the schedule.
- Visited trade shows, stores, and community organizations to demonstrate products or services, and answer questions from potential customers.
GAS STATION CLERK
BP
Pontiac, IL
08.2014 - 08.2015
- Maintained a clean and orderly workstation.
- Rang up customers' orders and processed payments.
- Checked customer identification for cigarette and lottery sales.
- Assisted customers with full-service fuel pumps.
- I counted the drawer nightly and organized pay-out/in, and in-house invoices.
- Provided customer service by greeting customers, answering their questions, and offering assistance.
Education
HIGH SCHOOL DIPLOMA -
Pontiac Township High School
Pontiac, IL05.2015
Skills
- Responsible alcohol service
- Strategic decision-making
- Customer service
- Team leadership
- Multitasking and prioritization
- Menu knowledge
- Quick problem-solving
- Banquet coordination
- Hospitality service expertise
- High volume dining
References
References available upon request.
Timeline
WAITRESS/BANQUET SERVER
Ancho and Agave
08.2022 - Current
ASSISTANT STORE MANAGER
Monical's Pizza Corp
05.2021 - 05.2022
BARTENDER
Bernardi's II
08.2020 - 02.2021
WAITRESS/TEAM LEAD
Monical's Pizza Corp
09.2018 - 05.2021
HOOTER'S GIRL
Hooters Inc.
01.2016 - 05.2017
GAS STATION CLERK
BP
08.2014 - 08.2015
HIGH SCHOOL DIPLOMA -
Pontiac Township High School
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