Samantha Baird
Chico,CA
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering acute attention to detail and strong decision-making skills to manage multiple, simultaneous tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
T.J. Maxx
03.2020 - Current
- Stocked merchandise on the sales floor, primarily in the home department.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Helped unpack and sort merchandise during truck deliveries.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Assisted customers at the registers as needed.
Softlines Associate
Kmart
02.2018 - 02.2020
- Ensured high levels of cleanliness throughout the Softlines area by regularly tidying shelves and racks, and performing daily light cleaning tasks.
- Managed efficient cash register operations in jewelry, layaway, and front end as needed.
- Maintained the cleanliness of fitting rooms and returned merchandise to the sales floor.
Thrift Store Volunteer
American Cancer Society Discovery Shop
08.2017 - 08.2018
- Enhanced customer satisfaction by providing friendly and efficient service at the checkout counter.
- Assisted customers in locating specific items, resulting in improved customer experiences and return visits to the store.
- Demonstrated flexibility when assigned new tasks or responsibilities, quickly adapting as needed based on the needs of the organization.
- Actively monitored donation intake area to ensure timely processing of incoming items while adhering to quality standards set forth by management staff.
- Maintained cleanliness of the store by cleaning and organizing as needed.
Education
High School Diploma -
Pleasant Valley High School
Chico, CA06.2017
Associate of Arts - Language Arts
Butte College
Oroville, CA05.2020
Associate of Arts - Social And Behavioral Science
Butte College
Oroville, CA05.2020
Skills
- Retail experience/ Customer Service
- Store Organization
- Merchandise presentation
- POS Software
- Stock replenishment
- Space Planning
- Markdown procedures
- Associate training
- Microsoft Office Suite
- 10-key typing
- Multi-line phone system/ phone etiquette
- Time management
Timeline
Merchandise Associate
T.J. Maxx
03.2020 - Current
Softlines Associate
Kmart
02.2018 - 02.2020
Thrift Store Volunteer
American Cancer Society Discovery Shop
08.2017 - 08.2018
High School Diploma -
Pleasant Valley High School
Associate of Arts - Language Arts
Butte College
Associate of Arts - Social And Behavioral Science
Butte College