Samantha Banks
Hair Stylist
Washington, DC,DC
Summary
Talented Hairstylist with a passion for delivering hair artistry and outstanding customer service. Expertise in hair coloring, color correction, chemical texture services and precision hair cutting. Highly effective and comfortable working with people at all levels in organization. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
19
19
years of professional experience
Work History
Salon Owner/Professional Hairstylist
Bespoke Hair Studio
Washington, DC
11.2015 - Current
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Recruited, trained and coached staff to optimize performance and achieve business objectives.
- Assessed labor and supply costs, cash flow, and revenue to keep salon financially stable.
- Oversaw daily salon operations, including staff performance, facility cleanliness and sales.
- Sourced high quality and trending hair care products for salon.
- Cross-sold and up-sold new haircare products, increased sales by 10%.
- Executed advanced hair color services and unique hair cuts. Expertise in color-correction and restorative treatments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to salon's website and media accounts.
- Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
- Capitalized on social media platforms to increase market awareness and recruit hairstylists.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Hairstylist/Booth Renter
Samantha Banks The Hair Studio
Washington, DC
05.2011 - 10.2015
- Maintained regular client list of up to 150 repeat customers while handling 6 walk in clients daily.
- Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
- Recorded weekly supply and inventory needs and made regular orders.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed all aspects of business finance, including cash flow, business transactions, and accounting procedures.
- Oversaw daily operations of salon, including performance, facility cleanliness and sales.
- Networked at various industry events, including to promote business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Senior Hairstylist
Bill Lawrence Salon
Washington, DC
11.2008 - 03.2011
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Expanded client base by 25% through direct referrals.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist Research & Development
Avlon Industries Inc.
Melrose Park, IL
02.2008 - 06.2009
- Conducted hair color testing on models to support development of Avlon MoisturColor permanent and semi-permanent hair color.
- Team player and worked independently.
- Showed initiative and collaborated in diverse multi-functional team in fast-pace environment.
- Provided technical hairdresser skills in test salon.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Shared test learning to Product Development Team.
Creative Director
Troupe Salon
Chicago, IL
01.2006 - 10.2008
- Established industry trends, procedures and quality standards for salon.
- Orchestrated photo sessions by choosing photographers, stylists and cosmetic artists.
- Negotiated vendor contracts and services to meet budget requirements.
- Recruited, hired and trained top candidates with eye for performance.
- Oversaw, guided and coached 8 hairstylists.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
Educator
Wella
Bellcamp, MD
02.2004 - 10.2005
- Provided technical knowledge classes on hair color theory, application, and color-correction.
- Educated and promoted Wella retail products to meet client's needs in order to encourage sales.
- Created ideal adult learning environment to help hairstylists become inspired and promote loyalty to Wella brand of hair color and haircare products.
- Upheld Wella policies and procedures for all working relationships with salons.
- Attended and participated in all brand artist trainings.
Education
BBA - Marketing
Baruch College of The City University of New York
New York, NYBachelor of Arts - Film Production
Hunter College of The City University of New York
New York, NYCertificate - Cosmetology
Graham Webb International Academy of Hair
Arlington, VA06.1994
Skills
- Adaptable to Changing Client Needs
- Customer Relations
- Relationship Building
- Decision Making
- Problem Anticipation and Resolution
- Sound Judgement
- Financially savvy
- Creativity and Originality
- Multitasking and Prioritization
Timeline
Salon Owner/Professional Hairstylist
Bespoke Hair Studio
11.2015 - Current
Hairstylist/Booth Renter
Samantha Banks The Hair Studio
05.2011 - 10.2015
Senior Hairstylist
Bill Lawrence Salon
11.2008 - 03.2011
Hairstylist Research & Development
Avlon Industries Inc.
02.2008 - 06.2009
Creative Director
Troupe Salon
01.2006 - 10.2008
Educator
Wella
02.2004 - 10.2005
BBA - Marketing
Baruch College of The City University of New York
Bachelor of Arts - Film Production
Hunter College of The City University of New York
Certificate - Cosmetology
Graham Webb International Academy of Hair
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