Summary
Work History
Education
Skills
Timeline
Generic

Timothy Hook

Gatlinburg,TN

Summary

Certified Hairstylist with 16 years of extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. I also have 15 years of restaurant/retail experience. Motivated by love of aesthetic improvement and desire for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Work History

Professional Hairstylist

Great Clips
Sevierville, TN
04.2021 - 12.2021
  • Resolved guest complaints about service or style.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.

Senior Hairstylist

Great Clips
Greeneville, TN
03.2017 - 04.2021
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

Hairstylist Manager

SmartStyle
Greeneville, TN
12.2016 - 03.2017
  • Scheduled employees to maintain adequate coverage during business hours.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Promoted business through marketing initiatives and use of social media.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.

Education

Certificate - Cosmetology

Southwestern Community College
Sylva, NC
12.2007

High School Diploma -

Franklin High School
Franklin, NC
06.1997

Skills

  • Customer Consultation
  • Problem Anticipation and Resolution
  • Relationship Building
  • Cash Register Operation
  • Appointment Scheduling
  • Workstation Cleaning
  • Adaptable to Changing Client Needs
  • Payment Processing
  • Supply Ordering and Maintenance
  • Clear Communication
  • POS Terminal Operation

Timeline

Professional Hairstylist

Great Clips
04.2021 - 12.2021

Senior Hairstylist

Great Clips
03.2017 - 04.2021

Hairstylist Manager

SmartStyle
12.2016 - 03.2017

Certificate - Cosmetology

Southwestern Community College

High School Diploma -

Franklin High School
Timothy Hook