Samantha Barborak
Port Charlotte
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Allegiant Airlines
Punta Gorda
10.2023 - 12.2025
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries regarding baggage policies and fees.
- Provided support during check-in processes at airport kiosks.
- Coordinated with team members to ensure efficient boarding procedures.
- Handled customer complaints with empathy and professionalism.
- Educated passengers on airline services and travel updates.
Front Desk Receptionist
Styling One
Hermitage
02.2003 - 05.2018
- Greeted clients warmly to create a welcoming environment.
- Managed multi-line phone system to handle incoming calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
- Processed client check-ins and check-outs with accuracy and efficiency.
- Assisted clients with inquiries regarding services and products offered.
- Maintained cleanliness and organization of front desk area daily.
- Coordinated communication between clients and service providers effectively.
- Utilized scheduling software to streamline appointment bookings and confirmations.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Branch Systems Coordinator
Regency Finance Company
Hermitage
09.1990 - 11.2002
- Assisted customers with investment transactions.
- Daily balancing and deposits
- Assisted the accounting department in calculating monthly, quarterly, and year end totals from the numerous branches owned by the company.
- Handled wire transfers
- Answered phones
- Help branches with any questions regarding company procedures.
Education
Graduate Certificate - Secretarial
Bradford School
Pittsburgh, PA12-1988
High School Diploma -
Sharon High School
Sharon, PA06-1988
Some College (No Degree) - Accounting
Butler County Community College
Butler, PASkills
- Flight booking experience
- Check-in process support
- Product sales
- Product knowledge
- Retail sales customer service
- Complaint resolution
- Customer education
Timeline
Customer Service Representative
Allegiant Airlines
10.2023 - 12.2025
Front Desk Receptionist
Styling One
02.2003 - 05.2018
Branch Systems Coordinator
Regency Finance Company
09.1990 - 11.2002
Graduate Certificate - Secretarial
Bradford School
High School Diploma -
Sharon High School
Some College (No Degree) - Accounting
Butler County Community College