Samantha Barcena
San Antonio,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations. Excelled in cash management and problem-solving, significantly improving transaction accuracy. Skilled in Microsoft Office, demonstrating exceptional organizational abilities to meet critical deadlines. Proven expertise in fostering customer loyalty through outstanding service and communication.
Overview
8
8
years of professional experience
Work History
Cashier
Bealls
01.2023 - Current
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Manager
Mark Cox Concessions
04.2018 - 10.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Apparel Associate
Walmart
03.2020 - 04.2021
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Displayed and organized products in store to help customers locate products easily.
- Selected, recommended and located merchandise based on customer needs and desires.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Overnight Stocker
H-E-B Grocery
11.2016 - 04.2018
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Maintained neat, organized stockroom free of hazards.
- Developed plan-o-grams and layouts that maximized sales.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed timely and effective replacement of damaged or missing products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained store assets with effective loss prevention strategies.
Education
Medical Billing And Coding
Southern Careers Institute
TX02-2025
Skills
- Proficient in Microsoft Office and
- Data Entry and accuracy
- Able to multitask and stay organized to meet deadlines in a timely manner
- Clear written and verbal communication
- Cash handling and management
- Proactive trouble shooting and problem solving issues
- Exceptional customer service
- Knowledgable in medical terminology, HCPS, CPT, ICD- 10- CM
- Able to learn new things quickly and adapt to new environments
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier
Bealls
01.2023 - Current
Apparel Associate
Walmart
03.2020 - 04.2021
Manager
Mark Cox Concessions
04.2018 - 10.2023
Overnight Stocker
H-E-B Grocery
11.2016 - 04.2018
Medical Billing And Coding
Southern Careers Institute
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