Samantha Barrett
Stockbridge,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in your organization. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician/Customer Service Representative
Walgreens
07.2020 - 07.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Representative
Reaggae Hills Jamaica
01.2017 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science -
Georgia State University
Atlanta, GA08.2026
GED -
Technical College System of Georgia
Georgia06.2020
Skills
- Call Management
- Critical Thinking
- Supply Restocking
- Workflow Optimization
- Answering customer questions
Timeline
Pharmacy Technician/Customer Service Representative
Walgreens
07.2020 - 07.2021
Customer Service Representative
Reaggae Hills Jamaica
01.2017 - 09.2019
Associate of Science -
Georgia State University
GED -
Technical College System of Georgia
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