Sonya Martin
Erlanger,KY
Summary
Dynamic Pharmacy Technician with a proven track record at Healthwarehouse.com, excelling in drug safety and customer service. Adept at onboarding new hires and ensuring FDA compliance, I effectively resolved customer inquiries and enhanced operational efficiency, contributing to a seamless pharmacy experience. Committed to accuracy and quality in all aspects of service delivery.
Accomplished and certified Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Customer Service Representative
Healthwarehouse.com
11.2018 - 06.2025
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Holmes High School
Covington, Ky 4101406-1989
Skills
- Drug safety
- Proper labeling
- Drug utilization review
- FDA compliance
- Answering customer questions
- New hire onboarding
Certification
- CMT - Certified Medication Technician
Timeline
Pharmacy Technician/Customer Service Representative
Healthwarehouse.com
11.2018 - 06.2025
High School Diploma -
Holmes High School
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