Samantha Becerra
Las Vegas
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Unified Women's Health Care
05.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Medical Receptionist/Medical Assistant
Carefirst Urgent Care
10.2021 - Current
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly
- Collect co-pays
- Field phone calls and respond to emails.
Receptionist / Medical Assistant
Desert Institute of Spine Care
01.2020 - 07.2020
- Answer telephones to direct calls or provide information
- Schedule appointments
- File documents or records
- Collect deposits, payments or fees
- Greet customers, patrons, or visitors
- Show patients to examination rooms and prepare them for the physician
- Record patients' medical history, vital statistics, or information such as test results in medical records.
Front Desk
Platinum Hotel & Spa
08.2018 - 02.2020
- Verify accuracy of financial or transactional data
- Greet customers, patrons, or visitors
- Discuss account status or activity with customers or patrons
- Collect deposits, payments or fees.
Cashier/Barista
Scoop LV
02.2017 - 07.2019
- Process customer bills or payments
- Present food or beverage information or menus to customers
- Take customer orders & clean food service areas.
Recreation Assistant
Clark County District
08.2016 - 02.2017
- Evaluate recreation areas, facilities, and services to determine if they are producing desired results
- Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities
- Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies
- Direct special activities or events, such as aquatics, gymnastics, or performing arts
- Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate use of materials and equipment.
Education
Trade School in Medical Assistant -
Milan Institute
Las Vegas, NV01.2020
Skills
- Front desk
- Filing
- Customer service
- Organizational skills
- Medical records
- HIPAA
- EMR Systems
- Medical Terminology
Timeline
Patient Care Coordinator
Unified Women's Health Care
05.2023 - Current
Medical Receptionist/Medical Assistant
Carefirst Urgent Care
10.2021 - Current
Receptionist / Medical Assistant
Desert Institute of Spine Care
01.2020 - 07.2020
Front Desk
Platinum Hotel & Spa
08.2018 - 02.2020
Cashier/Barista
Scoop LV
02.2017 - 07.2019
Recreation Assistant
Clark County District
08.2016 - 02.2017
Trade School in Medical Assistant -
Milan Institute
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