Samantha Becker
Castle Rock,Washington
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Specialty Imaging Assistant Team Lead/Sr Business Administrator
Kaiser Permanente
, Oregon
01.1998 - 01.2021
- Business user/owner application support
- Developed, implement, ad support common business process and tools
- Project planning and execution
- Identify opportunities for business and process improvements; making recommendations and implement as appropriate
- Accountable for demonstrating service behaviors and principles defined by KPNW Quality of Service Behavior Standards and the KP Mission
- Directed daily operations, prioritize and re-prioritize tasks throughout the day depending upon patient care and department needs.
- Interview, hire, train and coach staff.
- Prepare feedback for performance evaluations.
- Design, develop and implement processes.
- Assist in preparing staff for upgrades and enhancements in partnership with the KPHC team.
- Act as liaison between Northwest Perm, Management and Systems.
- Analyze data to assess progress against targets and identify opportunities for improvement.
- Review opportunities and risk analysis.
- Conduct audits to ensure performance requirements are being met at all times.
- Assist in MQSA state inspections and maintaining state and federal compliance.
- Ensure team is compliant with related Patient Safety, EH&S regulations, training requirements and regional emergency expectation.
- Coordinated weekly meetings for internal and external groups.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Built strong relationships with members and business operations through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Modeled exceptional customer service and mentored associates, handling escalated issues reported by members.
- Developed solid professional relationships to broaden efficiency of business operations and labor; cross-functioning groups.
- Created staff schedules, approved requested time off, timecards and updated reports.
Mortgage and Consumer Loan Officer, Collection Clerk, Visa Clerk, Head Teller, Vault Teller
St. Helens Federal Credit
, Oregon
01.1988 - 01.1998
- Directed daily operations for branch sales, business development, customer service, and credit analysis
- Liaison between the customer, dealerships, DMV, Columbia County Courthouse and Realtors
- Managed a staff of 15 customer service representatives and tellers
- Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers
- Counseled corporate clients and high net-worth individuals with regard to their borrowing needs
- Conduct audits to ensure performance requirements are being met at all times
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Properly processed deposits, withdrawals and payments.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Complied with internal controls and federal reguations.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Supported, trained and encouraged [Number] employees to actively cross-sell financial institution service and product offerings.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
High School Diploma -
St. Helens High Scholl
St. Helens, Oregon 09.1983 - 01.1987
No Degree - Business Administration
Colorado Technical University
Colorado Springs, CO 01.2012 - 01.2013
Skills
Epic systems
Project Management
Technical Support
Performance improvement
Complaint resolution
Staff education and training
Client Service
Cash Handling
Customer Focused
Volunteer
I believe in community and strive to help make our community a better place. Since November 07, 2013, My husband and I are on staff at Mountain Ministries Ranch in Kelso Washington. Mountain Ministries is a non-profit organization that runs only on donations from the community. Our number one focus is helping guide the clients with hurts and habits (substance misuse/abuse and mental behaviors). I also assist the office with a number of clerical duties; keeping daily/weekly/monthly records of clients, receive donations, help with intake of new clients, take clients to appointments and any other tasks as needed to support the clients and the organization.
My husband and I also ran a transition home for men for 6 yeasr providing accountability, stability and guidance through the next season of their life. I help them in creating resumes, applying for jobs and teaching them computer skills while coaching them on life skills.
I also coordinated trips to Montana in working with the Crow Agency.
Timeline
No Degree - Business Administration
Colorado Technical University
01.2012 - 01.2013
Specialty Imaging Assistant Team Lead/Sr Business Administrator
Kaiser Permanente
01.1998 - 01.2021
Mortgage and Consumer Loan Officer, Collection Clerk, Visa Clerk, Head Teller, Vault Teller
St. Helens Federal Credit
01.1988 - 01.1998
High School Diploma -
St. Helens High Scholl
09.1983 - 01.1987