Samantha Beebe
Corunna,MI
Summary
Friendly and dependable customer service professional with experience in retail, cash handling, and restaurant service. Strong communication and people skills with experience working in fast-paced environments and handling a variety of customer needs.
Overview
13
13
years of professional experience
Work History
Hostess/Server
Applebee's Neighborhood Grill & Bar
Owosso, MI
04.2024 - Current
- Greeted and seated guests promptly at Applebee's Neighborhood Grill & Bar.
- Provided menus and informed guests about daily specials and promotions.
- Took customer orders accurately and communicated them to the kitchen staff.
- Managed reservations and organized seating arrangements during peak hours.
- Maintained cleanliness of dining areas and assisted with table settings.
- Collaborated with team members to enhance service flow and guest experience.
- Handled guest inquiries and resolved concerns to ensure positive dining experiences.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Cashier
Meijer
Owosso, MI
09.2019 - 03.2020
- Processed customer transactions using point-of-sale systems.
- Maintained accurate cash drawer during shifts.
- Assisted customers with product inquiries and store navigation.
- Provided exceptional customer service to enhance shopping experiences.
- Collected payments and provided accurate change.
Cashier
Walmart
Owosso, Michigan
11.2013 - 09.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained accurate cash drawer during shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided exceptional customer service to enhance shopping experiences.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure efficient checkout operations.
- Ensured cleanliness and organization of checkout area throughout shifts.
Customer Service Manager
Walmart
Owosso
03.2014 - 04.2016
- Led customer service team to enhance shopper satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained staff on effective communication and problem-solving techniques.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed daily operations to ensure smooth store functionality and customer experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
Owosso High School
Owosso, MISkills
- Order management
- Menu knowledge
- Guest interaction
- High-volume service
- Specials promotion and upselling
- Menu recommendations
- Effective communication
- Team collaboration
- Task prioritization
- Time management
- Attention to detail
- Conflict resolution
- Problem solving
- Problem-solving abilities
- Stress management
- Fast paced environment adaptability
- Self motivation
- Warm and friendly
- Customer relationship management
- Fast paced environment adaptability
Timeline
Hostess/Server
Applebee's Neighborhood Grill & Bar
04.2024 - Current
Cashier
Meijer
09.2019 - 03.2020
Customer Service Manager
Walmart
03.2014 - 04.2016
Cashier
Walmart
11.2013 - 09.2016
Owosso High School