Samantha Bernal
San Jose,CA
Summary
Results-driven Sales Account Manager skilled in client relationship building, sales strategy development, and CRM proficiency. Proven track record of generating over $2M in revenue through effective account management and tailored sales presentations.
Overview
16
16
years of professional experience
Work History
Sales Account Manager
Topgolf USA
San Jose, CA
07.2024 - Current
- Cultivated strong relationships with clients to drive account retention and satisfaction.
- Executed tailored sales presentations to showcase products and services effectively.
- Collaborated with cross-functional teams to align client needs with service offerings.
- Monitored industry trends and competitor activities to identify new business opportunities.
- Developed and maintained accurate account records using CRM software for streamlined communication.
- Built client relationships by acting as liaison between customer service and sales teams.
- Handled highest volume account in San Francisco territory, generating more than $2M in revenue.
- Managed budgets effectively to maximize return on investment while minimizing unnecessary expenditures in business development initiatives.
Office Manager
Duran and Venables
Milpitas, CA
10.2023 - 07.2024
- Coordinated office operations to improve workflow efficiency and support team productivity.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Oversaw inventory management, maintaining accurate records of supplies and vendor relationships.
- Implemented filing system enhancements, improving document retrieval speed by streamlining processes.
- Oversaw procurement of materials, negotiating terms with vendors for cost-effectiveness.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
Lead Sales Admin
Topgolf USA
San Jose, CA
05.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Coordinator
Big Al's Restaurant
Milpitas, CA
04.2019 - 04.2020
- Coordinated communication between sales team and restaurant management to enhance operational efficiency.
- Streamlined order processing procedures, improving response times for customer inquiries.
- Developed training materials for new staff, fostering a cohesive team environment.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
Event Manager & Cocktail Waitress
Dave & Buster's
Milpitas, CA
05.2014 - 07.2019
- Managed detailed event timelines, ensuring operational fluidity and alignment with client specifications.
- Led a team of event staff, providing training on customer service best practices and operational procedures.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
Waitress & Trainer
Applebee's
Milpitas, CA
01.2011 - 10.2014
- Trained new staff on menu knowledge and customer service standards.
- Implemented efficient workflow processes to enhance team performance during peak hours.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ01-2026
Associate of Science - Buisness
De Anza College
Cupertino, CA06-2012
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Business development
- CRM proficiency
Timeline
Sales Account Manager
Topgolf USA
07.2024 - Current
Office Manager
Duran and Venables
10.2023 - 07.2024
Lead Sales Admin
Topgolf USA
05.2021 - 10.2023
Sales Coordinator
Big Al's Restaurant
04.2019 - 04.2020
Event Manager & Cocktail Waitress
Dave & Buster's
05.2014 - 07.2019
Waitress & Trainer
Applebee's
01.2011 - 10.2014
Bachelor of Science - Psychology
Arizona State University
Associate of Science - Buisness
De Anza College