Samantha Bernhardt
Buffalo,NY
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
1
1
year of professional experience
Work History
Crew Member
Paulas Donuts
03.2021 - 06.2022
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Calculated totals, processed payments and issued receipts.
- Cooked, prepared and bagged food for customers.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Kenmore West Senior High School
Buffalo, NY06.2024
Skills
- Food Preparation and Safety
- Stocking and Replenishing
- Valid Driver's License
- Cash Handling
- Time Management
- Ordering Procedures
- Verbal and Written Communication
- Company Standards
- Product Promotion
- Teamwork and Collaboration
- Complex Problem-Solving
- Supplies Monitoring and Restocking
- Taking Orders
- Performance Improvement
- Positive Company Representation
- Team Contribution
- Telephone Etiquette
- Heavy Lifting
Timeline
Crew Member
Paulas Donuts
03.2021 - 06.2022
Kenmore West Senior High School
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