Samantha Beverly
Mesquite,TX
Summary
Motivated and detail-oriented professional with strong communication, organizational, and customer service skills. Experienced in customer support, order management, retail operations, and vendor coordination. Tech-savvy, a quick learner, and able to work independently in fast-paced environments. Seeking a remote role where I can utilize my professionalism, problem-solving skills, and ability to support customers and internal teams effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver
Angel Home Health Services
01.2025
- Supported patients with daily tasks, personal care, and routine health needs.
- Followed individualized care plans and communicated patient updates promptly.
- Maintained clean, safe environments and upheld excellent client relationships.
Customer Order Specialist
Home Depot
Balch Springs, TX
05.2025 - Current
- Processed customer orders efficiently using order management systems.
- Collaborated with cross-functional teams to resolve order discrepancies.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Maintained product knowledge to assist customers effectively in selecting items.
Customer Order Specialist
The Home Depot
01.2024 - 01.2025
- Managed customer orders, deliveries, and special requests with accuracy and professionalism.
- Communicated with vendors, installers, and customers to ensure timely and correct fulfillment.
- Provided remote-friendly support through phone and email, including documentation of order notes and follow-ups.
- Resolved issues related to damaged products, delays, and returns while maintaining a positive customer experience.
Caregiver
Gils Home Healthcare
01.2023 - 01.2025
- Provided daily living assistance, companionship, and emotional support to clients in their homes.
- Monitored and documented changes in client conditions and communicated updates to supervisors.
- Ensured medication reminders, mobility assistance, and safety supervision.
- Delivered compassionate care while maintaining client dignity and comfort.
Flooring & Décor Specialist
The Home Depot
01.2023 - 01.2024
- Assisted customers with selecting flooring, tile, and décor products based on needs and budget.
- Entered orders into the system accurately and coordinated product availability and delivery timelines.
- Supported inventory checks, pricing updates, and product knowledge inquiries.
- Strengthened communication and problem-solving skills through daily customer interactions.
Head Cashier
The Home Depot
01.2020 - 01.2023
- Supervised front-end operations, including cashiers, returns, and customer concerns.
- Handled escalations and maintained high customer satisfaction.
- Trained new cashiers and ensured accurate cash handling and register procedures.
- Managed reports, logs, and shift documentation.
Certified Nurse’s Aide (CNA)
Balch Springs Nursing Home
01.2018 - 01.2020
- Assisted residents with bathing, dressing, feeding, and mobility.
- Recorded vital signs, monitored health changes, and reported concerns to nursing staff.
- Worked closely with medical teams to support resident care plans.
- Provided compassionate support to residents and families.
Certified Nurse’s Aide (CNA)
Brentwood Health Services
01.2014 - 01.2017
- Delivered high-quality personal care and assisted residents with daily living activities.
- Maintained accurate documentation of patient conditions and care tasks.
- Collaborated with nurses and staff to ensure coordinated patient care.
- Demonstrated patience, empathy, and professionalism in all interactions.
Logistics Specialist
United States Navy
01.2007 - 01.2010
- Managed inventory, supply chain operations, and distribution of equipment and materials.
- Maintained detailed records, reports, and documentation with strict accuracy.
- Coordinated shipments and ensured proper storage, tracking, and accountability of supplies.
- Developed strong discipline, teamwork, and problem-solving skills in a high-pressure environment.
Education
Diploma - undefined
DeSoto High School
DeSoto, TXSkills
Remote communication (email, phone, chat)
Customer service & conflict resolution
Data entry & record keeping
Order management & fulfillment
Vendor and contractor coordination
Scheduling & time management
Microsoft Office & Google Workspace
CRM / ticketing systems (adaptable)
Problem solving & multitasking
Fast learner & independent worker
Certification
- Customer Service Certification
- Remote work tools (Zoom, Slack, CRM platforms)
- Google Workspace / Microsoft Office training
Timeline
Customer Order Specialist
Home Depot
05.2025 - Current
Caregiver
Angel Home Health Services
01.2025
Customer Order Specialist
The Home Depot
01.2024 - 01.2025
Caregiver
Gils Home Healthcare
01.2023 - 01.2025
Flooring & Décor Specialist
The Home Depot
01.2023 - 01.2024
Head Cashier
The Home Depot
01.2020 - 01.2023
Certified Nurse’s Aide (CNA)
Balch Springs Nursing Home
01.2018 - 01.2020
Certified Nurse’s Aide (CNA)
Brentwood Health Services
01.2014 - 01.2017
Logistics Specialist
United States Navy
01.2007 - 01.2010
Diploma - undefined
DeSoto High School