Samantha Blakeley
Tucson,AZ
Summary
21 year-old, nursing student with dynamic and results-oriented professional with experience in customer service and assistance, honed at companies like Walgreens. Excelled in enhancing customer satisfaction, and streamlining inventory processes. Proficient in bilingual communication and computer skills, demonstrating a keen ability to manage time effectively and resolve issues efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
Tucson, AZ
12.2021 - 03.2023
- Solved problems with products and services by providing customers with technical support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Crew Member/Trainer Assistant
McDonald’s
09.2019 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Cholla High School
05.2021
Some College (No Degree) - Nursing
Pima Community College
Tucson, AZSkills
- Customer Service and Assistance
- Time Management
- Bilingual
- Computer Skills
- Money Handling
- Cleaning and Organization
- Inventory Restocking
Timeline
Customer Service Representative
Walgreens
12.2021 - 03.2023
Crew Member/Trainer Assistant
McDonald’s
09.2019 - 11.2021
High School Diploma -
Cholla High School
Some College (No Degree) - Nursing
Pima Community College
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