Samantha Blume
Rocky Point,NY
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
15
15
years of professional experience
Work History
Multi Center Manager
European Wax Center
Miller Place, NY/ Riverhead, NY/ Patchogue, NY
07.2020 - Current
- Oversaw day-to-day business operations, including monitoring employee performance and resolving operational problems
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Managed work and performance of more than 25 employees.
- Processed payroll for over 25 employees as part of sound human resources and financial management strategies.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Nanny
Rocky Point
NY
01.2010 - Current
- Encouraged children to be self-motivated and determined by demonstrating positive behaviors
- Transported children to play dates, activities, and special outings with utmost safety
- Engaged with children in care on developmentally appropriate levels
- Protected children by monitoring behaviors and maintaining safety at all times.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Lead Teacher
The Learning Experience
Rocky Point, NY
11.2015 - 10.2021
- Protected children from avoidable injuries in classroom and during outside activities
- Balanced instruction with adequate teaching and exploration time
- Promoted development of social, physical, and academic skills through guided activities
- Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Lead Front Desk Receptionist
Massage Envy
Rocky Point, NY
02.2019 - 01.2020
- Remained calm, resourceful, and proactive while managing any and all issues that may arise
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances.
Education
Queens College
Queens, NYSuffolk County Community College
Selden, NYSkills
- Problem-solving
- Performance improvement
- KPI tracking
- Scheduling
- Sales proficiency
- Hiring and Onboarding
- Business management
- Operations Management
- Staff Leadership
- Customer Relations
- Payroll Administration and Timekeeping
Timeline
Multi Center Manager
European Wax Center
07.2020 - Current
Lead Front Desk Receptionist
Massage Envy
02.2019 - 01.2020
Lead Teacher
The Learning Experience
11.2015 - 10.2021
Nanny
Rocky Point
01.2010 - Current
Suffolk County Community College
Queens College