Samantha Bondio
Metairie,LA
Overview
17
17
years of professional experience
Work History
Bartender
Mamas Bar and grill
New Orleans
07.2023 - Current
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Assistant Makeup Artist
Kellie Bode
Metairie
07.2018 - Current
- Communicated effectively with customers to ensure satisfaction with services rendered.
- Assisted lead makeup artist with complex designs and techniques.
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling, and rescheduling.
Bartender
Harbor Bar And Grill
Metairie
04.2017 - 06.2023
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
World Of Beer
New Orleans, LA
10.2015 - 04.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
Head Waiter/Manager
Haifa hookah
New Orleans, LA
03.2008 - 01.2016
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Implemented new POS system and trained staff members on use.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
High School Diploma -
Cabrini High School
New Orleans, LA05.2006
Some College (No Degree) - Hotel Restaurant And Tourism
University of New Orleans
New Orleans, LASkills
- Alcohol ordering
- Beer, wine and soju cocktails
- Safe serving knowledge
- Maintaining glassware stock
- Proficient in mixology
- Outstanding customer service
- Maintaining a clean bar
- Organizational ability
- Outgoing personality
- Food service
- Cash and credit transactions
- Employee training
- Customer service
- Event coordination
- Problem solving
- Bar restocking
- Beverage preparation
Timeline
Bartender
Mamas Bar and grill
07.2023 - Current
Assistant Makeup Artist
Kellie Bode
07.2018 - Current
Bartender
Harbor Bar And Grill
04.2017 - 06.2023
Bartender
World Of Beer
10.2015 - 04.2017
Head Waiter/Manager
Haifa hookah
03.2008 - 01.2016
High School Diploma -
Cabrini High School
Some College (No Degree) - Hotel Restaurant And Tourism
University of New Orleans