Samantha Boucher
Dick Sporting Goods
Bangor,ME
1
Language
11
years of professional experience
Results-driven sales leader with expertise in cross-selling and stockroom management. Proven ability to analyze sales data and mentor staff, driving performance and enhancing customer engagement.
Work History
Apparel Key Sales Lead
7 Years 6 Months- Led the Omni, Team Sports, Footwear, and Apparel departments, driving individual department performance while contributing to overall store success.
- Served as a Key Holder for three years, demonstrating strong leadership, operational knowledge, and accountability.
- Selected to participate in High Potential development courses within the New England District, further strengthening leadership and management capabilities.
- Implemented promotional campaigns that increased customer foot traffic and improved overall store performance.
- Trained and mentored new staff on product knowledge and customer engagement techniques, fostering a collaborative environment.
Assistant Salon Director
1 Year 3 Months- Led salon operations, ensuring adherence to company standards and enhancing customer satisfaction.
- Implemented training programs, improving team performance and service delivery consistency.
- Mentored staff on best practices for client engagement and product recommendations.
- Developed promotional strategies, boosting salon visibility and attracting new clientele.
Psych Technician
3 Months- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans.
- Monitored vital signs and documented observations to support clinical decision-making.
- Administered patient care, ensuring safety and comfort in compliance with healthcare regulations.
Waitress
1 Year 8 Months- Managed multiple tables efficiently, demonstrating strong organizational skills in a fast-paced environment.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new waitstaff on restaurant protocols and service standards, enhancing team performance.
Education
Bachelor of Arts - Management
High School Diploma
Skills
Cross-selling
Inventory control
Lead generation
Upselling strategies
Relationship selling
Customer engagement
Stockroom management
Languages
French
Limited Working
Timeline
Assistant Salon Director
Sun Tan City
02.2021 - 05.2022Read More
Apparel Key Sales Lead
Dick Sporting Goods
02.2019 - CurrentRead More
Psych Technician
Northern Maine Medical Center
05.2018 - 08.2018Read More
Waitress
Orchid's Restaurant
08.2015 - 04.2017Read More
University of Maine
Bachelor of Arts from Management
Read More
Madawaska High School
High School Diploma
Read More