Microsoft Office
Samantha Bowles
Receptionist
Olympia,WA
Summary
Enthusiastic service coordinator with real-world hands-on experience offering excellent skills in patient relations. Organized, accurate and efficient in managing patient flow. Friendly phone skills for dealing with difficult calls. Reliable, responsible and vaccinated with organizational skills to maintain physical and digital records. Familiar with preforming in medical environments.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Receptionist
Evergreen Veterinary Hospital
Olympia , WA
10.2018 - Current
- Used computer applications to schedule patients for routine and complex procedures based on individual doctor specifications.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Barista
Barnes & Noble
Olympia, WA
05.2016 - 12.2018
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Level 1 Helpdesk
Goodwill Of The Olympics And Rainier Region
Tacoma, WA
07.2012 - 10.2013
- Compiled and accurately entered data for each customer encounter to record in system.
- Installed and updated hardware, software and applications on PC devices.
- Activated accounts for new users.
- Used ticketing systems to manage and process support actions and requests.
- Escalated issues to the proper technical support team.
- Provided customer support and technical support to users daily.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Army Information Technology Specialist
US Army
Ft. Lewis, WA
02.2006 - 01.2013
- Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
- Trained end-users on use, functionality and application.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Drafted and distributed training manuals for devices used by various employees.
- Controlled and managed server room, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA 08.1999 - 06.2004
Skills
Customer and client relations
Affiliations
US Army veteran
Additional Information
Vaccinated
Software
Avimark (CRM platform)
Microsoft Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Veterinary assistant
Timeline
Receptionist
Evergreen Veterinary Hospital
10.2018 - Current
Barista
Barnes & Noble
05.2016 - 12.2018
Veterinary assistant
09-2015
Level 1 Helpdesk
Goodwill Of The Olympics And Rainier Region
07.2012 - 10.2013
Army Information Technology Specialist
US Army
02.2006 - 01.2013
High School Diploma -
El Camino Fundamental High School
08.1999 - 06.2004
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