Samantha Brogan
st pete
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and CCTV monitoring. Recognized for superior customer service and detail-oriented risk assessments, ensuring a safe environment while enhancing guest experiences. Committed to maintaining high standards of safety and operational efficiency. Through the years on top of Maintaining the long term employments listed I have worked multiple jobs in the food service area as part time or temporary positions. From these years I have learned excellent methods of de-escalation, multi-tasking, and monitoring.
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Front of House Employee
Jack's Cedar Smoked Seafood
10.2014 - 01.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Office Manager
ADR Adult Services Counseling Center
01.2007 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled security risk as needed
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained communications between the office, the courts, attorneys and probation/parole officers
Education
High School Diploma -
Pinellas Park High School's C.J.A.
Largo, FL06-2011
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Patrol operations
- Detail-oriented
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Front of House Employee
Jack's Cedar Smoked Seafood
10.2014 - 01.2019
Office Manager
ADR Adult Services Counseling Center
01.2007 - 01.2017
High School Diploma -
Pinellas Park High School's C.J.A.
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Anthony PopplewellAnthony Popplewell
Armed Security Officer at Allied Universal Security ServicesArmed Security Officer at Allied Universal Security Services
Mitch GrayMitch Gray
General Manager at Ringside CafeGeneral Manager at Ringside Cafe