Samantha Brown
Kaukauna,WI
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Server
The Melting Pot Restaurants Inc.
Appleton, WI
02.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Provide excellent customer service.
- Take and serve food/drink orders.
- Deliver checks and collect payment.
- Used slow periods to restock supplies, ice, trays and delivery bags
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Checked identification for minimum age for sale of alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items
Advanced Behavior Technician
Wisconsin Early Autism Project
DePere , WI
01.2021 - Current
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-analysis data collection, graphs and anecdotal notes.
- Provided responsive communication by phone and email to answer general and pressing questions.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Help train newer technician.
- Help Behavioral Treatment Therapists with clinical programing.
Cleaning Technician
Queen Of Cleaning
Kaukauna, WI
10.2019 - 02.2020
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Behavior Technician
Wisconsin Early Autism Project
DePere, WI
09.2018 - 10.2019
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Provided responsive communication by phone and email to answer general and pressing questions.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 7different clients.
Cleaning Technician
ThedaCare Regional Medical Center-Appleton
Appleton, WI
11.2017 - 09.2018
- Cleaned and disinfected patient rooms, following hospital approved infection prevention standards.
- Collaborated with multiple departments to ensure patient and department priorities are met day-to-day.
- Work independently or as a team to achieve system standards.
- Learned and used required person protective equipment per infection protocol.
- Learned and used required person protective equipment per infection protocol.
- Understand and used proper hospital approved chemicals and disinfectants and follow dwell times.
- Appropriately handle different kinds of waste (regular, recycle, hazardous, chemo, regulated medical waste, pharmaceutical and radioactive.)
Barista
Starbucks
Appleton, WI
12.2016 - 11.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cultivated to recall customers' names and address each by name.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista
Copper Rock Coffee Co.
Appleton, WI
05.2015 - 12.2016
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cultivated to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and demonstrated skillful and creative latte art to engage customers.
Summer Help
Outagamie County Highway Department
Appleton, WI
05.2013 - 08.2014
- Supported full time staff by flagging traffic
- Assisted putting up signs.
- Assisted full time workers.
- Inspected and cleaning equipment and vehicles.
- Tended to mowing ditches as well as killing weeds.
- Assisted in organizing and cleaning shop.
- Help fill potholes.
- Maintained landscaping.
- Shadowed staff to learn new industry-specific skills and expand upon previously-developed abilities
Skills
- Intervention management
- Documentation skills
- Social skill development
- Communication and Interpersonal Skills
- Strong Work Ethic
- Positive Team Player
- Proactivity
- Relationship Building
- Customer Retention
- Detail-Oriented
- Superior organization skills
- Time management
Timeline
Advanced Behavior Technician
Wisconsin Early Autism Project
01.2021 - Current
Server
The Melting Pot Restaurants Inc.
02.2020 - Current
Cleaning Technician
Queen Of Cleaning
10.2019 - 02.2020
Behavior Technician
Wisconsin Early Autism Project
09.2018 - 10.2019
Cleaning Technician
ThedaCare Regional Medical Center-Appleton
11.2017 - 09.2018
Barista
Starbucks
12.2016 - 11.2017
Barista
Copper Rock Coffee Co.
05.2015 - 12.2016
Summer Help
Outagamie County Highway Department
05.2013 - 08.2014