Summary
Overview
Work History
Education
Objective
Certification
Timeline
Generic

Samantha Browning

Denton,TX

Summary

Customer service professional with solid foundation in delivering top-notch service in dynamic and busy settings. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and quality. Known for strong teamwork and adaptability, ensuring smooth operations and satisfied customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

To-Go Server

Pappadeaux's Seafood Kitchen
04.2024 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Host

Pappadeaux Seafood Kitchen
04.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Supported needs of 8 - person wait staff who attended to specific needs of countless customers daily for Seafood restaurant with social relevancy and intentionality.

Server

Koji Sushi of Denton
09.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lifeguard

Great Wolf Lodge
02.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Education

Bachelor of Arts - English

University of North Texas
Denton, TX
05.2025

High school diploma -

Santa Fe High School
Santa Fe, TX
05.2022

Objective

Dedicated and ambitious professional seeking a challenging role in the insurance industry where I can apply my strong analytical skills and passion for learning to drive business growth and customer satisfaction

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Alcohol Seller/Server License/Certification- State Liquor Control Board
  • Lifeguarding Certification - Ellis and Associates

Timeline

To-Go Server

Pappadeaux's Seafood Kitchen
04.2024 - Current

Host

Pappadeaux Seafood Kitchen
04.2024 - Current

Server

Koji Sushi of Denton
09.2023 - 01.2024

Lifeguard

Great Wolf Lodge
02.2023 - 09.2023

Bachelor of Arts - English

University of North Texas

High school diploma -

Santa Fe High School

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Samantha Browning