Shaheim Jones

• Provided exceptional customer service by promptly processing to-go orders and ensuring customer satisfaction.
• Maintained extensive menu knowledge to assist customers with selections and upselling additional items.
• Collaborated with kitchen staff to ensure timely and accurate food preparation for to-go orders.

• Supported team operations across departments to ensure seamless daily functions.
• Collaborated with management to enhance efficiency and reduce task redundancies.
• Promoted to Sponsor.
• Mentored new and existing associates, fostering a positive teamwork-driven atmosphere.
• Demonstrated reliability and professionalism in demanding, fast-paced environments.
• Upheld customer service standards by delivering friendly, helpful assistance to shoppers.

Delivered warm hospitality and high-quality service in fast-paced dining environment.

Achieved third star apron ranking for exceptional performance and teamwork.

• Promoted to Shift Leader after demonstrating reliability and commitment to brand standards.
• Supervised front-of-house operations during shifts to ensure efficiency.
• Trained and mentored new hires to maintain service excellence.
• Facilitated communication among servers, hosts, and kitchen staff for seamless operations.
• Addressed guest concerns with professionalism and effective solutions.
• Assisted management with cash handling, floor management, and shift transitions.