Samantha Bruno
Waterbury,CT
Summary
Dedicated professional with experience in remote customer service, high-volume call management, appointment scheduling, and data entry. Expertise in healthcare-related contact tracing, medical terminology, patient confidentiality, and HIPAA compliance. Skilled in empathetic communication and effective organization, adept at managing multiple responsibilities in fast-paced environments. Currently pursuing a Medical Billing and Coding certificate and seeking a remote Patient Scheduler or Medical Appointment Coordinator position.
Overview
12
12
years of professional experience
Work History
ASSISTANT DIRECTOR
Future Foundations
09.2024 - Current
- Managed daily operations for center serving over [...] children, supporting director in achieving operational goals
- Directed daily classroom rotations and staff assignments to maintain state-mandated child-to-staff ratios.
- Created daily break schedules and managed staffing ratios to meet state requirements (Note: Relocating; leaving role to find a position closer to home)
- Coached lead teachers on lesson planning and behavioral strategies to improve classroom engagement.
- Compiled and analyzed monthly enrollment and budget reports in Excel for director review, aiding funding forecasts
- Organized children's and staff files, ensuring 100% compliance with state regulations
LEAD PRESCHOOL TEACHER / THIRD IN CHARGE
Bright & Early
03.2022 - 04.2024
- Created and implemented weekly lesson plans tailored to classroom and individual needs
- Created a safe and nurturing environment for children ages 2.8–4 years, fostering their social and emotional development
- Engaged families daily through face-to-face interactions and Tadpoles app, strengthening home-school connections and communication
- Assisted director in daily operations and decision-making, ensuring smooth classroom management and support for staff
CONTACT TRACING (REMOTE)
AMN Healthcare
03.2021 - 01.2022
- Contacted COVID-positive individuals to identify potential exposures
- Contacted individuals exposed to COVID-19, delivering health education and guidance to promote safety and awareness
- Recorded detailed case information, including symptoms and locations visited, to support effective tracking and response efforts
- Assisted coworkers in managing workload during call backlogs, facilitating timely follow-ups on 50–75 daily calls
- Participated in daily group huddles to stay updated on CDC guidelines (initially monthly, then weekly)
LEAD TEACHER
The Goddard School
04.2019 - 02.2021
- Developed engaging weekly lesson plans to enhance children's learning experiences and promote skill development
- Partnered with assistant teacher daily to address and support children's individual developmental milestones
- Oversaw classroom of eight children (ages 12 to 18 months), fostering a nurturing learning environment
- Maintained a clean, organized, and well-equipped classroom with developmentally appropriate materials
CUSTOMER REP.
TB Landscaping
07.2014 - 04.2019
- Handled heavy call volume
- Scheduled client consultations to enhance service delivery
- Organized workspace to streamline operations
- Coordinated with suppliers for timely delivery of materials for landscaping jobs
Education
ASSOCIATE - Early Childhood Education, Administration
Post University
05-2024
Certificate (currently enrolled) - Professional Medical Billing And Coding
CT State Community College
Waterbury, CT11-2026
Skills
- Healthcare-Related Documentation
- Medical terminology
- EHR familiarity
- HIPAA compliance
- Data Management
- Appointment scheduling & Coordination
- Multitasking & Organization
- Team Collaboration
- Effective Communication
- Patient communication
- Empathetic communication
- Conflict resolution
- Interpersonal Communication
- Microsoft Office proficiency
Timeline
ASSISTANT DIRECTOR
Future Foundations
09.2024 - Current
LEAD PRESCHOOL TEACHER / THIRD IN CHARGE
Bright & Early
03.2022 - 04.2024
CONTACT TRACING (REMOTE)
AMN Healthcare
03.2021 - 01.2022
LEAD TEACHER
The Goddard School
04.2019 - 02.2021
CUSTOMER REP.
TB Landscaping
07.2014 - 04.2019
ASSOCIATE - Early Childhood Education, Administration
Post University
Certificate (currently enrolled) - Professional Medical Billing And Coding
CT State Community College