Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Burnett

Olathe

Summary

Experienced Restaurant Customer Service Representative with 20 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Carhop Server

Sonic Drive In
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.

Crew Member

Wendy's
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Picking Packer

S&S Activewear
  • Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Collaborated with team members to streamline the picking process, resulting in improved productivity.

Dietary Aide

Azria Health Olathe
07.2023 - Current
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Crew Member

Arby's Corporation
07.2019 - 04.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.

Crew Member

McDonald's Restaurant
04.2013 - 04.2017
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Server

Waffle House
03.2008 - 12.2012
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Red Robin
07.2010 - 08.2012
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Supervisor

Godfather's Pizza
07.2008 - 12.2008
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Buser

Gringos Cantina
11.2005 - 01.2007
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Janitorial Worker

Olathe Kia
04.2003 - 12.2005
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
  • Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.

Education

No Degree - Criminal Justice

Brown Mackie College - Olathe KS
Olathe, KS

No Degree - Criminal Justice & Business Management

Wright Career College
Overland Park, KS

High School Diploma -

Olathe North Sr High School
Olathe, KS
05.2008

Skills

  • Salesmanship
  • Building Rapport
  • Order Accuracy
  • Flexibility
  • Meal Planning
  • Food Preparation
  • Customer Service
  • Food Handling Safety
  • Laundry Management
  • Window Cleaning
  • Strategic Planning
  • Process Improvement
  • Inventory Control
  • Data Analytics

Languages

sign language
Limited Working
Spanish
Elementary

Timeline

Dietary Aide

Azria Health Olathe
07.2023 - Current

Crew Member

Arby's Corporation
07.2019 - 04.2020

Crew Member

McDonald's Restaurant
04.2013 - 04.2017

Server

Red Robin
07.2010 - 08.2012

Supervisor

Godfather's Pizza
07.2008 - 12.2008

Server

Waffle House
03.2008 - 12.2012

Buser

Gringos Cantina
11.2005 - 01.2007

Janitorial Worker

Olathe Kia
04.2003 - 12.2005

Carhop Server

Sonic Drive In

Crew Member

Wendy's

Picking Packer

S&S Activewear

No Degree - Criminal Justice

Brown Mackie College - Olathe KS

No Degree - Criminal Justice & Business Management

Wright Career College

High School Diploma -

Olathe North Sr High School

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