Marah Day
Springfield
Summary
Dynamic professional with experience as an Associate Manager at Sonic Drive-In, excelling in strategic planning and negotiation. Proven ability to enhance workflow processes and resolve conflicts effectively. Strong background in customer service and time management, committed to aligning team goals with organizational objectives for optimal performance.
Overview
3
3
years of professional experience
Work History
Associate Manager
Sonic Drive-In
04.2022 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among both workers and customers using active listening and negotiation.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict timelines, ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Receptionist
Voco The Clair
03.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Business
University of Cincinnati
Cincinnati, OH05-2027
High School Diploma -
Shawnee High School
Springfield06-2023
No Degree - General Education
Clark State Community College
Springfield, OH05-2023
Skills
- Strategic planning
- Negotiation
- Staff training and development
- Customer service
- Time management
- Strategic thinking
- Scheduling and planning
- Communication
Timeline
Receptionist
Voco The Clair
03.2024 - 02.2025
Associate Manager
Sonic Drive-In
04.2022 - Current
No Degree - Business
University of Cincinnati
High School Diploma -
Shawnee High School
No Degree - General Education
Clark State Community College
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