Samantha Burns
Decatur,IN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. I also would like to mentionm im a very fast learner and im not stubborn to my ways!! If you want it done teach me!!
Overview
5
5
years of professional experience
Work History
Sales Representative
Cpr Construction
11.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Crew Member Trainer
Mcdonalds
09.2022 - 03.2023
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in [Result].
CNC Machine Operator
Cadrex
01.2019 - 08.2022
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded and unloaded parts to maintain high level of production.
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
- Manually set up machinery, lathes and grinders.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Mounted, installed and aligned attachments for optimal performance and to match specifications of new jobs.
- Input instructions for machine operations based on specifics of work orders.
- Processed or interpreted signals or sensor data.
- Outlined and programmed routines and parameters for different robotic systems.
- Verified appropriate product lubrication and cooling throughout machine operation.
Education
GED -
Bellmont Senior High School
Decatur, IN02.2017
Skills
- Product Promotion
- Product and Service Knowledge
- B2B Sales
- Sales Expertise
- Problem-Solving Strengths
- Automotive Knowledge
- Upselling Techniques
- Maintaining Customer Database
- Complex Problem-Solving
- Training and Development
- Customer Relations
- Information Updates
- Negotiation Tactics
- Educational Opportunities
- Strategic Planning
- Beauty Product Demonstration
- Online Chat
- Campaign Support
- Inbound and Outbound Leads
- Needs Understanding
- Trade Media
- Wireless Telecommunications
- Customer Seating
- Prioritizing Workflows
- Consulting with Customers
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
self help
I love reaching out to people and just being able to help somebody in these very hard times!! I just have a natural warm personality and soft voice so i guess itd fit with any job and trust me forget the guess part it does! give me a chance and you wont regret it.
Timeline
Sales Representative
Cpr Construction
11.2022 - Current
Crew Member Trainer
Mcdonalds
09.2022 - 03.2023
CNC Machine Operator
Cadrex
01.2019 - 08.2022
GED -
Bellmont Senior High School
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