Samantha Burton - Mulle
Corpus Christi
Summary
Dynamic healthcare professional with extensive experience at Family Medicine Academic Center, excelling in DME coordination and patient care. Proven expertise in EMR systems and wound care, coupled with strong leadership skills. Successfully streamlined operations, enhancing efficiency and compliance while delivering compassionate support to patients and training staff on best practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DME Coordinator / Medical Assistant
Family Medicine Academic Center - Christus
Corpus Christi
10.2024 - Current
- Trained medical residents in clinic flow and best patient care.
- Created specific phrases for clinicians to implement in chart notes for insurance coverage of all DME items.
- Changed dressings on wounds to prevent infection and check for healing.
- Advised faculty physicians, and residents on best practice health measures and all DME-related issues.
- Solely processed all DME orders, forms, and obtained clinician signatures in a timely manner, and coordinated patient supplies between facilities.
- Coordinated patient referrals for DME to accepted facilities and assisted referrals department and call center.
- Communicated with insurance companies to insure delivery of DME items.
- Assisted with clinic coverage for Code Reacts / Emergencies.
- Coordinated patient schedules and managed appointments for healthcare providers.
- Assisted in developing educational materials for medical staff and patients.
- Maintained accurate patient records in electronic health record systems.
- Supported the implementation of new clinical protocols and procedures.
- Facilitated communication between healthcare teams and administrative staff.
- Ensured compliance with company policies and procedures related to project management activities.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees and residents on best practices and protocols.
- Assisted physicians with patient examinations and procedures.
- Collected and documented patient medical histories accurately.
- Performed routine laboratory tests and prepared samples for analysis.
- Administered vaccinations and medications as directed by healthcare providers.
- Provided patient education on treatment plans and preventive care.
- Ensured compliance with health regulations and safety protocols consistently.
- Coordinated communication between patients and healthcare team effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered medications under physician's supervision.
- Vision and hearing testing certified.
Team Lead Registered Ortho Tech - NCMA - DEXA Operator Bone Densitometry
South Texas Bone & Joint
Corpus Christi
08.2011 - 07.2023
- Extremely efficient in wound care, suture / staple removal, wound debridement and wound packing, including enzymatic debridement techniques.
- Fabricated braces and splints of multiple materials including metal.
- Worked closely with fiber glass and fabrication of casts, splints, and braces.
- Used hand tools and other equipment with extreme precision and efficiency while maintaining safety standards.
- Kept inventory and par levels of various medical supplies and braces.
- Supervised and worked closely with team members to deliver project requirements, meet deadlines, troubleshoot and develop solutions on a daily basis.
- Ordered necessary medical supplies, DME, equipment, and instruments while continually finding cost savings for the company wherever possible and kept facilities stocked for all physicians and clinics.
- Improved profit margins by streamlining operations and workflow, achieved cost savings by developing functional solutions, negotiated competitive vendor contracts, worked closely with team members and patients to find workable, efficient, and cost effective solutions for all clinics.
- Planned fabrication process by using plaster / fiber glass molds, adjusted, modified, molded and fit orthotic devices.
- Documented and followed specific orders of specialty braces and specific requested materials by physicians and their teams.
- Delegated tasks to team members and oversaw the completion of such tasks.
- Worked closely with many patients over a long period of time performing patient care, instruction of occupational and physical therapy exercises for home to help reintegrate back into work and sports activities following injuries, surgeries, etc.
- Worked closely daily with patients to deliver excellent care, compassion, understanding. Educate and advised proper use of braces, medication, health practices, exercise & health / disease management.
- Oversaw / handled the set up, integration and build of Breg Vision Bracing Systems and Athena Health Systems.
- In charge of setting DME par levels, maintaining adequate levels equipment, ordering and stocking DME for all physicians and Surgery Centers.
- Worded and built text macros for medicare compliance standards for bracing within the practice.
- Traveled to satellite facilities to maintain and stock clinical office supplies, DME, and cover urgent care / walk in clinics.
- Reduced fractures, verified proper traction alignment, correct brace fitting, wound care procedures, and applied a wide range of casting, traction techniques including complicated procedures.
- Positioned patients, applied plaster / fiberglass casts along with dressings.
- Demonstrated proper physical therapy techniques and exercises.
- Drawing medications and assisting in joint injections.
- Set up procedure tables, instruments, supplies, and equipment required for specific operations and assisted in preparation, draping & dressing of operative areas.
- Handled all delegated tasks, including coverage for multiple clinics and insurance issues / concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs, created communication materials for team meetings, and trained over 50 employees.
- Prepared patients for examinations, taking vital signs and updating medical histories and chief complaints.
- Assisted physicians in providing customized healthcare options to infants, children, adolescents, adults and elderly patients.
- Acted as liaison between physician and patient, answering questions, delivering test results, and answering general questions after leading patients to exam rooms.
- Prepared treatment rooms for patients and physicians, including cleaning surfaces and restocking supplies.
- Treated, documented, and advised post operative patients on their 1st to 2nd visits after surgery for physicians.
- Trained and educated employees and patients on proper ambulatory device adjustments and use for reducing / eliminating weight bearing.
- Filled out and filed FMLA and Disability paperwork along with physician statements when necessary.
- Obtained insurance authorization and scheduled MRI's, CT Scans and Bone Scans.
NCMA
Coastal Orthopedics
Corpus Christi
11.2007 - 03.2011
- Work closely daily with patients to deliver excellent care, compassion, understanding. Educate and advised proper use of braces, medication, health practices, exercise & health / disease management.
- Medical Scribing
- Demonstrated proper physical therapy techniques and exercises.
- Acted as liaison between physician and patient, answering questions, delivering test results, and answering general questions after leading patients to exam rooms.
- Prepared treatment rooms for patients and physicians, including cleaning surfaces and restocking supplies.
- Treated, documented, and advised post operative patients on their 1st to 2nd visits after surgery for physicians.
- Trained and educated employees and patients on proper ambulatory device adjustments and use for reducing / eliminating weight bearing.
- Positioned patients, applied plaster / fiberglass casts along with dressings.
- Drawing medications and assisting in joint injections.
- Set up procedure tables, instruments, supplies, and equipment required for specific operations and assisted in preparation, draping & dressing of operative areas.
- Planned fabrication process by using plaster / fiber glass molds, adjusted, modified, molded and fit orthotic devices.
- Used hand tools and other equipment with extreme precision and efficiency while maintaining safety standards.
- Handled all delegated tasks, including coverage for multiple clinics and insurance issues / concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs, created communication materials for team meetings, and trained over 50 employees.
- Prepared patients for examinations, taking vital signs and updating medical histories and chief complaints.
- Assisted physicians in providing customized healthcare options to infants, children, adolescents, adults and elderly patients.
- Ordered necessary medical supplies, DME, equipment, and instruments while continually finding cost savings for the company wherever possible and kept facilities stocked for all physicians and clinics.
- Extremely efficient in wound care, suture / staple removal, wound debridement and wound packing techniques.
- Filled out and filed FMLA and Disability paperwork along with physician statements when necessary.
- Obtained insurance authorization and scheduled MRI's, CT Scans and Bone Scans.
NCMA
The Children's Clinic
Corpus Christi
07.2007 - 11.2007
- Assisted physicians in providing customized healthcare options to infants, children, adolescents, and their parents / caregivers.
- Assisted in Circumcisions and minor office procedures, set up procedure tables, instruments, supplies, equipment, draping and dressing of operative areas.
- Acted as liaison between physician and patient, answering questions, delivering test results, and answering general questions after leading patients to exam rooms.
- Prepared treatment rooms for patients and physicians, including cleaning surfaces and restocking supplies.
- Handled all delegated tasks, including coverage for multiple clinics and insurance issues / concerns.
- Prepared patients for examinations, taking vital signs and updating medical histories and chief complaints.
- Charted and documented patient histories.
- Administered vaccinations, injections, and medications ordered by physicians.
- Performed vision and hearing screenings along with physical tests.
- Answered voice messages, emails and phone calls.
- Handled prescription refills and requests.
Education
Technical Training, Certified and Registered Ortho Tech, Certified DEXA Operator Bone Densitometry - Casting / Ortho Tech / Bone Density Studies
Registered Orthopedic Technologist through the American Society of Orthopedic Professionals
Corpus Christi, TX02.2022
Technical Training in NCMA -
Career Centers
Corpus Christi, TX07.2007
High school diploma -
Richard King High School
Corpus Christi, TX05.2003
Skills
- Epic Care EMR System Efficient
- Athenahealth EMR System Efficient
- EMR Systems
- Insurance Verification
- Medical Records
- Plastering
- Medical Billing
- Casting / Splinting
- Wound Care
- Scribing
- Bone Density Scans
- DME / Bracing
- Medical Equipment
- Office Supply Orders
- DME Orders
- Employee Training
- Vital Signs
- Medical Office Experience
- Experience Administering Injections
- Patient Care
- Transcription
- Supervising Experience
- Fabrication
- Customer service
- Sales
- Management
- Office Administration
- Clerical Experience
- OSHA
Certification
- Registered Orthopedic Technician, 04/11, Present
- DEXA Operator Bone Densitometry, 10/15, Present
- Nationally Certified Medical Assistant, 07/07, Present
Personal Information
Authorized To Work: US
Timeline
DME Coordinator / Medical Assistant
Family Medicine Academic Center - Christus
10.2024 - Current
Team Lead Registered Ortho Tech - NCMA - DEXA Operator Bone Densitometry
South Texas Bone & Joint
08.2011 - 07.2023
NCMA
Coastal Orthopedics
11.2007 - 03.2011
NCMA
The Children's Clinic
07.2007 - 11.2007
Technical Training, Certified and Registered Ortho Tech, Certified DEXA Operator Bone Densitometry - Casting / Ortho Tech / Bone Density Studies
Registered Orthopedic Technologist through the American Society of Orthopedic Professionals
Technical Training in NCMA -
Career Centers
High school diploma -
Richard King High School