Samantha Burwell

Customer service

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
• Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
• Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
• Established a positive work environment, promoting teamwork and open communication among staff members.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
• Adapted quickly to menu changes, ensuring team was always informed and prepared.
• Achieved high levels of customer loyalty through exceptional service and engagement.
• Optimized staff scheduling to handle peak times effectively without overstaffing.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.