Samantha Cabello
Dallas
Summary
Customer service professional who excels in problem resolution and active listening. Enhancing customer loyalty through empathetic complaint resolution and efficient customer service. Skilled in data entry and payment processing, consistently fostering positive experiences and maintaining brand integrity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Versa Printing
06.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Dairy Queen Restaurant
04.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, Tx06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Versa Printing
06.2023 - 10.2024
Cashier Team Lead
Dairy Queen Restaurant
04.2022 - 05.2023
High School Diploma -
Thomas Jefferson High School
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