Samantha Cales
Lafayette,IN
Summary
Versatile and results-oriented professional with a proven track record at Kirby Risk Service Center, adept in legal compliance and fostering strong relationships. Expert in data evaluation and management, significantly enhancing regulatory compliance processes. Demonstrates an analytical mindset and exceptional documentation skills, ensuring accuracy and efficiency in high-stakes environments.
Overview
18
18
years of professional experience
Work History
Compliance Coordinator
Kirby Risk Service Center
Lafayette, IN
05.2018 - Current
- Conduct mandatory reporting requirements for global regulations
- Maintain and update regulatory data within systems, ensuring information completeness, and timeliness
- Serve as the primary point of contact for internal departments and external partners regarding regulatory data inquiries and requests
- Stay current with changes to global regulatory requirements and assess their impact on current and future products, components, processes, and materials
- Classify products for shipment to foreign countries
- Comprehend and elucidate trade regulations.
Product Specialist
Mike Raisor Buick GMC Cadillac
Lafayette, IN
10.2016 - 05.2018
- Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
- Qualify buyers by understanding their interests and requirements, matching requirements and interests to various models, etc
- Update job knowledge by participating in educational opportunities, attending seminars, and reading professional publications
- Perform walk-around with customers and demonstrate features of suitable vehicles
- Ensure customers understand the vehicle’s operating features, paperwork, and warranty
- Establish and maintain a follow-up system, which encourages repeat business referrals.
Customer Service Representative
First Merchants Bank
Lafayette, IN
08.2012 - 10.2016
- Open and manage customer accounts
- Advise clients on financial products and services
- Process transactions such as deposits, withdrawals, and payments
- Develop and maintain relationships with clients
- Analyze and evaluate clients' financial needs
- Handle customer inquiries and resolve issues promptly
- Assist clients in loan applications and credit assessment
- Stay updated on industry trends and new financial products.
Store Manager
Cashland Financial Services
Lafayette, IN
08.2006 - 11.2010
- Managed high volumes of financial activity
- Synthesized financial and budgetary information to solve problems and develop alternative solutions
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing
- Recommended loan approvals and denials based on customer loan application reviews
- Complied with regulatory requirements
- Hired, trained, and evaluated personnel in sales and marketing
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Jefferson
Lafayette05-2000
Skills
- Legal compliance
- Data gathering and reporting
- Compiling data
- Documentation management
- Statutory research
- Compliance documentation
- Analytical mindset
- Data evaluation
Timeline
Compliance Coordinator
Kirby Risk Service Center
05.2018 - Current
Product Specialist
Mike Raisor Buick GMC Cadillac
10.2016 - 05.2018
Customer Service Representative
First Merchants Bank
08.2012 - 10.2016
Store Manager
Cashland Financial Services
08.2006 - 11.2010
High School Diploma -
Jefferson
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