Samantha Campensa
Eastlake
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
06.2020 - Current
- For over 3 years I've been the owner/operator of a company that offers residential and commercial cleaning services!
Patient Service Representative
Cleveland Clinic
Beachwood
11.2007 - 05.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and checkout processes
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
- Streamlined appointment scheduling for increased patient convenience and reduced wait times
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems
Education
North High School
Eastlake, OHSkills
- Microsoft Office Suite
- Appointment Coordination
- Customer Service
- Client Onboarding
- Typing 70 WPM
- Data Entry
- Insurance Verification
- HIPAA
- Call Center Operations
- Organizational Skills
- Time Management
Certification
Administrative Office Technology, 05/01/08
Assessments
- Customer focus & orientation, Proficient, 12/01/22
- Call center customer service, Proficient, 09/01/22
- Sales skills, Proficient, 09/01/22
- Administrative assistant/receptionist, Proficient, 12/01/22
Additional Information
Authorized To Work: US
References available upon request
Timeline
Owner/Operator
06.2020 - Current
Patient Service Representative
Cleveland Clinic
11.2007 - 05.2017
North High School