Samantha Cantu
Houston,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bakery Associate
Walmart
Cypress, TX
01.2025 - Current
- Prepared baked goods according to companies recipes and quality standards.
- Consistently met production goals to ensure efficiency and timely delivery.
- Maintained cleanliness and organization of the bakery and surrounding area, following health regulations.
- Interacted with customers to take orders and provide product recommendations.
- Monitored inventory levels and communicated shortages to management for timely restocking.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Enhanced product presentation, contributing to an appealing display that attracted customers.
- Provided support to other departments within the store as needed, creating a collaborative work environment.
- Monitored customers for signs of concerns and escalated issues to management if needed.
- Built customer loyalty and retention
Server
Nopo Café Market and Bar
Houston, TX
12.2022 - 09.2024
- Processed payments accurately and handled cash and credit transactions in compliance with restaurant procedures.
- Pushed sales to meet and exceed total sales goals set by management.
- Monitored table turnover rates to optimize seating capacity during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled customer complaints and concerns to maintain customer satisfaction.
- Accurately recorded orders and utilized a POS system.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled incoming calls and set reservations and inquiries.
Froster
Nothing Bundt Cakes
Katy, TX
09.2022 - 11.2022
- Upheld strict adherence to health and safety regulations, including proper food handling and storage procedures.
- Prepared and frosted menu items in accordance with established recipes and quality standards.
- Assisted with inventory by monitoring stock levels and notifying management of any shortages.
- Collaborated with team members to ensure timely completion of cake orders during peak hours.
- Decorated cakes using specialized frosting techniques to enhance visual appeal and customer satisfaction.
Nanny
Independent Company
Houston, TX
05.2017 - 09.2022
- Influenced self-motivation and language frequency.
- Followed specific routines daily.
- Provided attentive care regularly.
- Established and maintained a safe and secure environment for children, ensuring all hazards were identified and addressed promptly.
- Adapted care strategies to meet individual needs of children, fostering emotional intelligence and independence.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Education
Associate of Applied Science -
Houston Community College
Katy, TX06-2022
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Cypress Lakes High School
01-2021
Skills
- Customer Service and Relationship Building
- Demonstrates adaptability, Time Management, Multitasking
- Phone etiquette
- Customer Service-oriented
- Spanish speaking
- Upselling strategies
- Strong work ethic
- Excellent time management skills
- Conflict resolution techniques
- Inventory management background
- MS office proficient
Certification
- Texas Food Handlers Certification
- CPR certified
- First Aid Certification
- TABC Certification
Timeline
Bakery Associate
Walmart
01.2025 - Current
Server
Nopo Café Market and Bar
12.2022 - 09.2024
Froster
Nothing Bundt Cakes
09.2022 - 11.2022
Nanny
Independent Company
05.2017 - 09.2022
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Cypress Lakes High School
Associate of Applied Science -
Houston Community College