Brandon Johnson
Lexington,SC
Summary
Proven leader in hospitality, excelling in customer service and strategic direction. At SSA Group, enhanced client satisfaction and streamlined operations, demonstrating exceptional staff management and relationship building. Achieved notable improvements in efficiency and guest relations, showcasing adaptability and a results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Bakery Associate
Always Original Bakery
04.2024 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
Catering Supervisor
SSA Group
03.2023 - 04.2024
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
Server
Chilis
06.2015 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Stow Associate
Amazon
11.2014 - 05.2015
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
Shoe Department Lead
Topman Topshop
01.2013 - 06.2014
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Streamlined inventory management for better organization and easier access to products.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Implemented visual merchandising strategies to attract customers and boost sales.
Holiday Greeter
Cole Haan
10.2012 - 01.2013
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Education
High School Diploma -
Sun Valley High School
Monroe, NCSkills
- Customer Service
- Food handling safety
- Strategic Direction
- Time Management
- Relationship Building
- Phone Etiquette
- Hospitality service expertise
- POS System Operation
- Guest Relations Management
- Adaptable and Flexible
- Staff Management
- Client Engagement
Timeline
Bakery Associate
Always Original Bakery
04.2024 - Current
Catering Supervisor
SSA Group
03.2023 - 04.2024
Server
Chilis
06.2015 - 03.2023
Stow Associate
Amazon
11.2014 - 05.2015
Shoe Department Lead
Topman Topshop
01.2013 - 06.2014
Holiday Greeter
Cole Haan
10.2012 - 01.2013
High School Diploma -
Sun Valley High School
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