Samantha Capriglione
Basking Ridge,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strongly looking for new opportunity to work outside household and work with people again.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Stay at Home Parent
Self
Basking Ridge, NJ
07.2016 - Current
- Managed daily schedules and activities for children.
- Coordinated educational and recreational activities to enhance development.
- Facilitated communication between family members regarding needs and responsibilities.
- Organized household tasks, ensuring a clean and safe environment.
- Implemented routines to foster discipline and structure within the home.
- Supported emotional well-being through active listening and encouragement.
Front Desk Manager
Salon Divine
Mountainside, New Jersey
08.2014 - 06.2016
- Managed daily front desk operations in high-traffic salon environment.
- Coordinated appointment schedules for stylists and clients efficiently.
- Oversaw customer service interactions to ensure satisfaction and loyalty.
- Implemented inventory management systems for salon products and supplies.
- Resolved client concerns promptly to enhance overall experience at the salon.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Arts - Hospitality
Johnson & Wales University
Providence, RI 08.2008 - 05.2012
Westfield High School
Westfield, NJSkills
- Schedule management
- Household organization
- Appointment scheduling
- Family communication
- Client relationship management
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Adaptability
- Active listening
- Calm demeanor
- Emotional intelligence
- Public speaking
- Assertiveness
- Cash handling
Timeline
Stay at Home Parent
Self
07.2016 - Current
Front Desk Manager
Salon Divine
08.2014 - 06.2016
Bachelor of Arts - Hospitality
Johnson & Wales University
08.2008 - 05.2012
Westfield High School