Samantha Carlock
Fairfield,CA
Summary
Dependable and reliable sales associate. With over 6 years excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Strong organizational capabilities and advanced proficiency in multiple software's and contributes to streamlined operations and increased repeat business.
Overview
24
24
years of professional experience
Work History
Sales Associate
Gillespie's Abbey Carpet & Floor
Vacaville, CA
04.2021 - Current
- Assist customers in selecting flooring options to enhance interior design aesthetics.
- Demonstrate product features and benefits to drive customers engagement and satisfaction.
- Contact manufacture to update product pricing list, update what products are discontinued, and put in the orders for each job.
- Collaborate with team members to create visually appealing merchandise displays that increased foot traffic.
- Responsible for all office administration duties, taking incoming calls, following up calls with clients, and responding to emails or voicemails.
- Managing all financial transactions, collecting payments such as cash orders, credit card payments, over the phone or in person. Mailing or emailing customer billing paperwork.
- Scheduling all appointments for the entire office through Google calendar. Scheduling appointments for estimates and project start dates, scheduling appointments for the installers for each job, and scheduling floor or carpet/furniture cleanings with the cleaning technician.
- De-escalate challenging situations with empathy, maintaining strong customer satisfaction and trust. While handling all concerns in a timely manner, making sure there is a solution to the concern, and that the customer is happy with the fixes or changes with the end result.
- Build relationships with customers to encourage repeat business.
Private Nanny
Nanny Position
Fairfield, CA
02.2002 - Current
- Supervised daily activities, ensuring safety and nurturing environment for children.
- Developed and implemented educational and recreational programs to promote child development.
- Coordinated schedules, balancing academic commitments with extracurricular activities effectively.
- Fostered positive relationships with children, encouraging emotional growth and social skills.
- Provide reliable, responsible care for children ages infant-13 years
- Build effective relationships with parents and children to ensure expectations are clear of the daily responsibilities that include, school transportation, preparing food, after school activities, and preparation prior to end of shift
- Ensure there are daily activities to keep children engaged, learning and help developing educational skills.
- Support with review of school work and help with homework activities.
- Pick up and drop offs from school, to any sport activity, and get back home.
Medical Bill Collector
Rash Curtis & Associates
Vacaville, CA
01.2012 - 09.2015
- Responsible for excellent customer service, taking incoming calls, follow up calls with clients and responding to emails.
- Managed patients accounts in collections, ensuring compliance with healthcare regulations.
- Negotiated payment plans with patients, enhancing recovery rates and client satisfaction.
- Resolved billing discrepancies through detailed investigation and effective communication.
- Streamlined collection processes, reducing outstanding accounts by implementing best practices.
- Ensuring contracts and other important documents are sent to clients in a timely manner.
- Responsible for financial transactions such as cash orders and daily deposits and reconciliation
- Handling upset clients and diffusing escalated concerns with compassion and understanding.
Education
No Degree - Science
Solano Community College
Fairfield, CA06-2028
High School Diploma -
Winters High School
Winters, CA06-2006
Skills
- Over 6 years of excellent customer service skills
- Understanding and listening to customer needs and ability to offer the appropriate services needed
- Strong organizational and time management skills
- Ability to multi-task and navigate between multiple systems and databases
- Experienced with building positive relationships and teamwork
- Build and maintain long-term customer relationships to encourage repeat business and customer loyalty
- Analytical, attention to details and problem solving skills
- Able to work independently and make risk based decisions
Computer Skills: Advanced knowledge of Microsoft Excel, PowerPoint, and Word
Timeline
Sales Associate
Gillespie's Abbey Carpet & Floor
04.2021 - Current
Medical Bill Collector
Rash Curtis & Associates
01.2012 - 09.2015
Private Nanny
Nanny Position
02.2002 - Current
No Degree - Science
Solano Community College
High School Diploma -
Winters High School