Samantha Carney
Dunedin,Florida
Summary
Detail-focused benefits processing professional resolving enrollment and eligibility cases through accurate record review for compliance. Applies strong communication and dependable collaboration to support efficient service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Processing Specialist
Businessolver
10.2024 - Current
- Used Businessolver software to process and resolve benefits cases, including enrollment and eligibility.
- Ensured high quality and accuracy through meticulous case review and attention to detail.
- Worked with team members to solve case issues and keep service moving smoothly.
- Verified case records for compliance with company, client, and legal standards.
- Organized and secured documents, accurately matched employee data, and utilized Excel to track incoming benefits information.
- Reviewed verified client documents against Businessolver plan rules and compliance standards for FSA, LPFSA, and special account benefit expenses.
Lead Teacher
Safety Harbor Little School
Safety Harbor, Florida
05.2023 - 12.2024
- Developed and delivered year-round curriculum, meeting all set deadlines.
- Cultivated positive parent relationships through regular updates on student progress and shared strategies for academic success.
- Assisted with parent-teacher conferences by sharing performance concerns and student goals.
- Established strong connections with parents through empathetic communication via phone and email.
- Maintained accurate attendance, progress, and development records for 12 children while protecting confidentiality.
- Supported professional communication through email, weekly newsletters, and announcements.
Fine Dining Waitress/Head Trainer
Clearsky on Cleveland
01.2021 - 05.2023
- Trained 50 staff by demonstrating restaurant standards for service, etiquette, toast pos systems, and preparing them for testing on multiple menus, enhancing overall service quality.
- Maintained service quality under pressure with composure, ensuring excellent service standards during busy shifts.
- Articulated fast and satisfactory solutions for customers
- Developed loyalty points program to foster community and increase customer retention.
- Deep understanding of the intricacies of inventory as in checking stock levels, recording usage for the front of the house workers & reporting shortages to management
Scheduling Manager/Head Waitress
Applebees
02.2017 - 01.2021
- Developed and maintained shift schedule, ensuring optimal staffing levels through Excel spreadsheets
- Managed multiple tasks and adapted to changing demands while maintaining positive availability
- Prioritized customer relations and upselling to drive recurring business
- Managed cash and sales daily maintaining accuracy and organization
- Provided trainees ongoing support & feedback to refine skills, while exhibiting dining experiences that aligned with the restaurant's brand and expectations
Project Manager/Youth Leader
Journey Church
05.2017 - 01.2020
- Planned and organized over 10 successful events for 150+ attendees, enhancing community engagement
- Managed budgets across various church programs, ensuring financial accountability and resource allocation
- Recruited newcomers through meet-ups marketed on social media and outreach programs at schools in the area
- Identified potential candidates based on their interest, enthusiasm, and suitability for leadership
- Coordinated team efforts by establishing clear goals and delegating tasks based on individual strengths, promoting effective collaboration
- Understanding of diverse needs through active listening, acknowledging their individual strengths and challenges.
Education
High School Diploma -
Gulf High School
New Port Richey, FL05-2017
Skills
- Data verification
- Compliance documentation
- Benefits processing
- Case record maintenance
- Excel tracking
- Digital Literacy
- Organization
- Time Management
- Problem-Solving
- Team collaboration
- Adaptability
- Strong Communication Skills
Certification
- Office 360 Certification
- Department of Children and Families, Early Childhood Education Certification
- CPR Certification
Contact
Dunedin, Florida 34698
Timeline
Processing Specialist
Businessolver
10.2024 - Current
Lead Teacher
Safety Harbor Little School
05.2023 - 12.2024
Fine Dining Waitress/Head Trainer
Clearsky on Cleveland
01.2021 - 05.2023
Project Manager/Youth Leader
Journey Church
05.2017 - 01.2020
Scheduling Manager/Head Waitress
Applebees
02.2017 - 01.2021
High School Diploma -
Gulf High School