Samantha Carraghan
Albrightsville,PA
Summary
Accomplished leader with a proven track record at Dunkin Donuts, adept in operations management and fostering team unity. Excelled in enhancing financial stability and employee satisfaction through strategic planning and motivational skills. Skilled in software applications and customer service, achieving significant improvements in efficiency and team performance.
Overview
8
8
years of professional experience
Work History
General Manager
Dunkin Donuts
08.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- In charge of hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Registration Representative
Lehigh Valley Hospital and Health Network
05.2021 - 08.2023
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
Unit Coordinator
Lehigh Valley Hospital and Health Network
05.2021 - 08.2023
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Assistant Store Manager
Dunkin Dounts
04.2017 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Scheduling management
- Motivational skills
- Software knowledge
- Customer service
Timeline
General Manager
Dunkin Donuts
08.2023 - Current
Registration Representative
Lehigh Valley Hospital and Health Network
05.2021 - 08.2023
Unit Coordinator
Lehigh Valley Hospital and Health Network
05.2021 - 08.2023
Assistant Store Manager
Dunkin Dounts
04.2017 - 05.2021
High School Diploma -
Pleasant Valley High School
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