Samantha Carwell
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
5
5
years of professional experience
Work History
Therapeutic Program Worker
Mount Vernon Developmental Center
06.2025 - Current
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Ensured a safe and nurturing environment for patients by conducting regular facility inspections and addressing potential hazards promptly.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Assisted clients with daily living skills such as grooming hygiene meal preparation promoting selfsufficiency.
- Implemented appropriate behavioral management techniques when necessary to maintain a positive atmosphere conducive to learning new skills.
- Provided crisis intervention support during emergencies, managing situations effectively while maintaining safety for all involved parties.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Documented patient information, treatment plans, and patient responses.
Shift Lead
Coffee Bean & Tea Leaf
02.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
Server
Buffalo Wild Wings
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Advocate
New Directions Youth and Family Services
06.2023 - 12.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Sales Associate
Marshalls
02.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Psychology And Criminal Justice
Chaminade University Of Honolulu
Honolulu, HI05-2026
Skills
- Client confidentiality
- Building rapport
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Therapeutic Program Worker
Mount Vernon Developmental Center
06.2025 - Current
Shift Lead
Coffee Bean & Tea Leaf
02.2025 - Current
Advocate
New Directions Youth and Family Services
06.2023 - 12.2025
Server
Buffalo Wild Wings
05.2023 - Current
Sales Associate
Marshalls
02.2021 - 05.2023
Bachelor of Science - Psychology And Criminal Justice
Chaminade University Of Honolulu
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