Courtney Campbell
Coshocton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding Professional position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Special Service Representative
Safelite Auto Glass Contact Center
01.2024 - Current
- Increased client retention by proactively identifying potential issues and offering effective solutions.
- Coordinated cross-functional efforts to address client concerns, working closely with relevant departments as needed.
- Conducted regular follow-ups with customers to ensure their ongoing satisfaction and build lasting relationships.
- Forecasted potential challenges and proactively implemented strategies to address them, ensuring smooth operations and minimal disruption for clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Banker II
Woodforest Bank
06.2023 - 01.2024
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
Theraputic Program Worker
Mount Vernon Developmental Center
07.2022 - 01.2023
- Assisting individuals with behavioral disabilities with everyday needs.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
Machine Operator
Heating and Cooling Products
02.2017 - 07.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Cashier
Kroger Stores
01.2016 - 02.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
First-Knox National Bank
08.2010 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Education
Associate - Business Management
Central Ohio Technical College
Mount Vernon, OH05.2013
High school diploma or GED - undefined
Mount Vernon High School- 01
Mount Vernon, OH05.2010
Industry Relevant - Medical Coding Professional
Penn Foster Career School
Scranton, PA07-2025
Skills
- Microsoft Word
- Fast learner
- Typing
- Data Entry
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Attention to detail
- Patient confidentiality
- Medical terminology
- Anatomy and physiology
Certification
Driver's License
Timeline
Special Service Representative
Safelite Auto Glass Contact Center
01.2024 - Current
Retail Banker II
Woodforest Bank
06.2023 - 01.2024
Theraputic Program Worker
Mount Vernon Developmental Center
07.2022 - 01.2023
Machine Operator
Heating and Cooling Products
02.2017 - 07.2022
Cashier
Kroger Stores
01.2016 - 02.2017
Customer Service Representative
First-Knox National Bank
08.2010 - 02.2014
High school diploma or GED - undefined
Mount Vernon High School- 01
Associate - Business Management
Central Ohio Technical College
Industry Relevant - Medical Coding Professional
Penn Foster Career School
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