Samantha Castillo
Shirley,NY
Summary
Dynamic Member Service Representative with a proven track record at Island Federal Credit Union, excelling in customer service and relationship building. Skilled in financial transactions and transaction processing, I enhance member satisfaction by delivering tailored solutions and fostering financial literacy, empowering clients to achieve their financial goals.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Island Federal Credit Union
10.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Teller
Teachers Federal Credit Union
11.2022 - 09.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Longwood High School
Middle Island 06.2022
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Island Federal Credit Union
10.2023 - Current
Teller
Teachers Federal Credit Union
11.2022 - 09.2023
Longwood High School
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