SAMANTHA CASTOR
Summary
Organized and detailed-driven professional with 3+ years of experience in customer service, 6+ years of experience with logistics, scheduling, and administrative support. Strong proficiency in Microsoft Outlook and Office applications with a proven ability to manage calendars, prioritize workloads, maintain accurate documentation, and support leadership teams. Effective communicator who builds strong relationships and adapts quickly to changing priorities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
USAA
San Antonio, TX
09.2023 - Current
- Manage high-volume customer inquiries while prioritizing tasks in a fast-paced environment
- Maintain accurate documentation of all interactions, ensuring compliance and attention to detail
- Educate members on financial products and services
- Build strong customer relationships through professional communication
- Guided customers through complex processes, enhancing understanding and engagement with services.
- Analyzed customer feedback to identify trends, driving improvements in service quality and operational efficiency.
Unit Supply Sergeant
US Army
San Antonio, TX
02.2021 - Current
- Manage calendars, deadlines, and priorities for supply operations and leadership tasks
- Maintain multi-million-dollar inventory accountability with zero loss
- Use Excel, Word, Adobe, and Outlook for reporting, scheduling, and documentation
- Build strong working relationships across the organization and adapt to diverse personalities
- Serve as primary GPC holder; execute authorized purchases and maintain precise transaction records
- Prepare work orders, bills of lading, requisitions, and shipping documents
- Led the unit to a 94% CSDP inspection score through improved documentation and process accuracy
- Managed inventory control processes for unit supply operations, ensuring availability of essential equipment and materials.
- Trained and mentored junior soldiers in supply procedures and equipment management to improve readiness and performance.
Education
Bachelor’s Degree - Supply Chain Management And Transportation
Bellevue University
01-2028
Skills
- Microsoft Outlook
- Microsoft Word, Excel, PowerPoint
- Adobe
- Calendar & Schedule Management
- Task Prioritization
- Data Entry & Record-Keeping
- Relationship-Building & Collaboration
- Attention to Detail
- Inventory & Property Accountability
- GPC Purchase Management
- Planning & Organizing Team Operations
Timeline
Customer Service Representative
USAA
09.2023 - Current
Unit Supply Sergeant
US Army
02.2021 - Current
Bachelor’s Degree - Supply Chain Management And Transportation
Bellevue University