Samantha Cecilio-Barei
Medford,OR
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations and keeping customers satisfied with high-quality, efficient service. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
In-N-Out Burger
09.2018 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Accomplished multiple tasks within established timeframes.
Employee
Dutch Bros
05.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR06.2020
Skills
- Complex Problem-Solving
- Interpersonal Skills
- Restaurant Operation
- Labor Law
- Investigating Complaints
- Teamwork and Collaboration
- Finance
- Exceptional Communicator
- Training Programs
- Customer Relationship Management
Timeline
Employee
Dutch Bros
05.2019 - 01.2020
Shift Manager
In-N-Out Burger
09.2018 - Current
High School Diploma -
Grants Pass High School
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