Samantha Centeno
Waxahachie
Summary
Results-driven professional with experience managing sensitive financial data and ensuring compliance. Demonstrates leadership and effective communication as a fitness instructor. Skilled in developing customized plans and fostering community engagement, enhancing client satisfaction.
Overview
3
3
years of professional experience
Work History
Pilates Instructor
Hourglass Pilates Studio
Waxahachie
01.2026 - Current
- Created customized workout plans to align with individual client goals and enhance their fitness journey.
- Demonstrated proper techniques and safety measures during each session.
- Maintained a clean and organized studio environment to ensure a welcoming space for clients.
- Built strong relationships with clients, fostering a welcoming community atmosphere.
- Coordinated scheduling, payment collection, and inventory management to streamline studio operations.
- Documented class attendance and student participation for facility records.
Customer Service Representative
Internal Revenue Service, IRS
Dallas
07.2023 - Current
- Delivered customer service assistance to taxpayers via phone, addressing inquiries and resolving issues.
- Resolved issues related to tax refunds and account statuses efficiently.
- Guided taxpayers in understanding and fulfilling their tax responsibilities, enhancing compliance.
- Provide taxpayers with top-quality service.
- Informed clients about IRS policies and regulations through clear communication, improving their awareness.
- Assist my coworkers in understanding and analyzing taxpayers' accounts.
- Trained new hire groups by providing guidance and support.
- Analyze and process amended tax returns.
Education
Associate of Applied Science - Accounting
Navarro College
Corsicana, TX05-2026
Skills
- Customer service
- Customer Interaction
- Data Entry & Accuracy
- Attention to Detail
- Spanish fluency
- Great Communication
- Conflict Resolution
- Problem-solving skills
- Great Time Management
- Team building
- Fast learner
- Adaptable to change
Languages
Spanish
Professional
Timeline
Pilates Instructor
Hourglass Pilates Studio
01.2026 - Current
Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
Associate of Applied Science - Accounting
Navarro College