Summary
Work History
Education
Skills
Timeline
Generic

Samantha Cerda

Fresno,CA

Summary

Adept Shift Manager with a proven track record at Carls Jr, where I excelled in customer service and problem-solving. Trained new employees, ensuring high standards and seamless team integration. Skilled in cash handling and staff supervision, I consistently enhanced customer satisfaction and operational efficiency.

Work History

Shift Manager

Carls Jr
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Sunnyside High School
Fresno, CA
05.2015

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Payment Processing
  • Documentation And Reporting
  • Flexible Schedule
  • Tech-Savvy
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Computer Skills
  • Staff Supervision

Timeline

Shift Manager

Carls Jr

Sunnyside High School
Samantha Cerda