Samantha Chacón

• Managed daily operational strategy, data analysis, and client relationship management for a multi-state healthcare revenue cycle and collections organization. Direct project execution, optimize workflows, and ensure performance targets through data-driven decision-making. Ensuring efficiency and productivity across all departments.

Key Contributions & Achievements:

• Data & Reporting: Designed and implemented reporting dashboards to track recovery metrics, operational KPIs, and inventory trends, improving visibility and enabling proactive issue resolution.
• Process Optimization: Analyzed client workflows, identified bottlenecks, and developed process improvements that reduced turnaround time and enhanced client satisfaction scores.
• Project Management: Directed complex, high-impact projects for key clients, including University of El Paso Hospital & Physician’s Group, USC Care Medical Group, Tucson Medical Center, and Sonora Quest Laboratories.
• Client Analytics: Conducted trend analysis and client-specific performance reviews to recommend strategies for improved recovery rates and operational efficiency.
• Cross-Functional Leadership: Managed operations across multiple teams and geographic regions, aligning data insights with business goals to drive operational success.

• Processed insurance claims using billing software for timely submissions.
• Communicated with insurance companies to resolve billing discrepancies.
• Coordinated with healthcare providers to gather necessary documentation for claims.
• Submitted appeals to insurance companies when necessary.