Samantha Chain
Cranberry,PA
Summary
Enthusiastic, goal-oriented sales professional ready to apply communication, problem-solving, and relationship-building skills to a new sales role. Committed to learning adaptively and driving revenue growth. High-performing team member who can turn company vision into incredible customer service.
Overview
11
11
years of professional experience
Work History
Clinical Mental Health Counselor
Relationship Resolutions
Cranberry, PA
12.2022 - Current
- Provide unconditional positive regard, empathy, and support to empower clients.
- Guide clients in overcoming challenging mental and emotional issues to foster healthier relationships.
- Facilitate a safe environment for clients to discuss challenging issues, fostering open communication.
- Work with other healthcare professionals (e.g., psychiatrists, social workers, and physicians) to provide comprehensive care.
- Facilitate group therapy sessions for diverse populations, fostering healthy coping skills and emotional growth.
Inside Sales Supervisor
Fire Fighter Sales & Service
Warrendale, PA
09.2016 - Current
- Lead, motivate, and mentor inside-sales team to achieve sales goals and maintain excellent performance.
- Developed in-depth knowledge of fire protection equipment and services working with various products, services, and safety standards related to fire prevention and safety.
- Address customer inquiries promptly and professionally to ensure incredible customer satisfaction.
- Prepare and send quotes, proposals, or estimates for fire protection services and equipment, ensuring accuracy and competitive pricing.
Sr. Customer Service Representative
UPMC
Pittsburgh, PA
09.2013 - 09.2016
- Respond to inquiries from UPMC Health Plan members, internal departments, and external agencies promptly and professionally.
- Identify trends and issues that arise during calls, analyze patterns, and address member concerns to improve customer experience.
- Deliver incredible customer service by being proactive and responsive to all UPMC Health Plan customer requests, ensuring their needs are addressed effectively and efficiently.
Education
Master of Arts - Clinical Mental Health Counseling
Waynesburg University
Waynesburg, PA04.2022
Bachelor of Arts - Communications Media
Indiana University of Pennsylvania
Indiana, PA05.2013
Skills
- Understanding the needs and concerns of customers and team members
- Helping team members improve their skills and performance
- Establishing clear, measurable, and achievable sales goals
- Establishing rapport and credibility with customers to foster long-term relationships
- Employing customer relationship management (CRM) systems to track leads, opportunities, and customer interactions
- Developing competitive pricing strategies to maximize sales
- Fostering long-term relationships with customers to ensure business retention
Timeline
Clinical Mental Health Counselor
Relationship Resolutions
12.2022 - Current
Inside Sales Supervisor
Fire Fighter Sales & Service
09.2016 - Current
Sr. Customer Service Representative
UPMC
09.2013 - 09.2016
Master of Arts - Clinical Mental Health Counseling
Waynesburg University
Bachelor of Arts - Communications Media
Indiana University of Pennsylvania
Similar Profiles
Favour OhanazoezeFavour Ohanazoeze
Residential Support Worker at Sage Resolutions & Consulting IncResidential Support Worker at Sage Resolutions & Consulting Inc
Alice KellerAlice Keller
Director of Administrative Services at Resolutions HealthcareDirector of Administrative Services at Resolutions Healthcare
James BowdenJames Bowden
Senior Analyst at Realtime ResolutionsSenior Analyst at Realtime Resolutions